SUMMARY:
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POSITION INFO:
ENVIRONMENT:
A Customer Experience Tech Specialist seeks an Integration Developer with at least 3 years of experience to design, build, and maintain integrations for contact center solutions. You'll work on Backend development (80%) with Frontend responsibilities (20%), applying expertise in cloud-native technologies and serverless architectures to deliver reliable, production-grade integration solutions. Your work will focus on connecting contact center platforms with third-party systems, ensuring system reliability, optimizing performance, and implementing security and authentication best practices. The role requires strong problem-solving abilities and the capacity to work effectively both independently and collaboratively and Must-Have proficiency in TypeScript, Node.js, AWS & Azure.
DUTIES:
- Develop server-side applications using TypeScript and Node.js.
- Implement RESTful APIs and webhooks, and build serverless functions using AWS Lambda, Azure Functions and similar serverless technologies.
- Create administrative dashboards and configuration interfaces for integration management and monitoring.
- Working within an Agile/Scrum methodology, you'll collaborate with the team to deliver scalable middleware solutions, event-driven architectures, and custom connectors that enable seamless data synchronization across the contact center ecosystem.
REQUIREMENTS:
Must-Have Skills –
- TypeScript
- Node.js
- AWS
- Azure
- MySQL
- Microsoft SQL Server
- PostgreSQL
- Amazon S3
- Amazon DynamoDB
- Azure Functions
- AWS Lambda
