Inter Channel Specialist (Channel Sales)

SUMMARY:
📌 Internal Channel Sales Specialist
📍 Durban, KwaZulu-Natal (Office-Based)

POSITION INFO:

🎯 Job Purpose

This role focuses on building and maintaining strong, value-driven customer relationships while driving sustainable sales growth. You’ll identify new business opportunities, deliver tailored IT solutions, and ensure exceptional customer experience from start to finish.

🔑 Key Responsibilities

• Manage and grow an existing customer base through strong relationship-building
• Own the full customer lifecycle and ensure high satisfaction levels
• Handle queries, complaints, and escalations professionally
• Drive new business through proactive cold calling
• Identify and close sales opportunities to meet targets
• Execute upselling and cross-selling strategies
• Develop and manage structured sales pipelines
• Prepare proposals, pricing, and quotations accurately
• Support customers with Statements of Work (SOW) and delivery
• Collaborate with internal teams, vendors, and brand partners
• Stay updated with IT products, certifications, and industry trends

✅ Minimum Requirements

Experience:

• 5+ years in customer sales/account management
• 3+ years in a channel sales environment
• Proven IT sales experience (hardware, software, enterprise, security)
• Strong track record of meeting sales targets
• Experience in ICT distribution (advantageous)

Skills & Education:

• Matric (essential)
• ICT-related qualification (advantageous)
• Proficiency in CRM/ERP systems and MS Office
• Strong communication, negotiation, and customer service skills
• Ability to multitask, prioritise, and work independently

 

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