Intermediate Desktop Support Specialist

SUMMARY:
We are seeking a motivated and innovative intermediate-level Desktop and Application Support Engineer to join our dynamic IT team. This role offers an exceptional opportunity to gain hands-on experience across diverse technology platforms while working alongside experienced senior engineers in a supportive environment.

POSITION INFO:
Key Responsibilities:

• Desktop & End-User Support:
  • Provide first- and second-line technical support for desktop, laptop, and mobile devices
  • Troubleshoot and resolve hardware, software, and connectivity issues across Windows, macOS, and Linux operating systems
  • Manage user account creation, modifications, and access permission
  • Install, configure, and maintain desktop applications and software updates
  • Document support tickets with detailed resolution steps and maintain accurate records
• Network & Infrastructure Support:
  • Support and maintain Meraki-based LAN and WiFi infrastructure
  • Assist with network troubleshooting, including connectivity issues and performance optimization
  • Monitor network health and respond to alerts
• Cloud & Application Support:
  • Provide support for Azure cloud-hosted services and infrastructure
  • Troubleshoot and resolve issues with in-house developed applications
  • Work closely with the development team to report bugs and assist with application testing
  • Support application deployments and updates across various platforms
• General IT Operations:
  • Participate in IT projects and infrastructure improvements
  • Contribute innovative ideas for process improvements and automation
  • Assist with IT asset management and inventory tracking

• Technical Skills:
  • Basic understanding of Windows, macOS, and Linux operating systems, and Office 365 applications
  • Fundamental knowledge of networking concepts (TCP/IP, DNS, DHCP, and VLANs)
  • Familiarity with cloud platforms, particularly Microsoft Azure (or a willingness to learn)
  • Basic troubleshooting and diagnostic skills
  • Understanding of Active Directory and user management principles
• Education & Experience:
  • Relevant IT qualification (Diploma, Degree, or Certification)
  • OR 4 years of experience in a helpdesk or IT support role
  • Certifications, such as CompTIA A+, Network+, or Microsoft certifications, are advantageous