Intermediate Journey Specialist

SUMMARY:
Well known Inbound DMC based in Cape Town (hybrid working offered) is looking for an Intermediate Journey Specialist to manage and complete the booking confirmation and be fully responsible for the accuracy and financial health of each booking. Fostering and building a great relationship with the Travel Designers and Operations Specialists by strengthening that bond and partnership, communicating and delivering exceptional service.

POSITION INFO:
Duties:

Liaise with the Reservations Manager on booking issues, managing all the changes and adding any developments to the booking to ensure that the client’s trip is booked and planned perfectly.
Build relationships with Operations specialist based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarisation trips.
Ensuring all relevant systems are updated.
Handle Accommodation, transfer & touring bookings.
Ensure all booking details pull through accordingly once confirmation emails are received, i.e., flight details, times, hotels, guides.
Ensure all relevant paperwork, including relevant paperwork for guides is provided for ahead of time, i.e., guide itinerary, guide budget sheet, feedback forms and vouchers etc.
Handle queries from Agents, Direct clients on various matters i.e., activities, routes, restaurants, vehicles, sites and/or lost items.
Maintain booking file (electronically) incl. Agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover/summary and ensure all documents are in order.

Requirements:

Matric certificate
Tertiary certificate in Travel & Tourism/hospitality is advantageous.
At least 2-4 years’ experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
In depth knowledge of South Africa, specifically Cape Town, Garden Route & Safari Destinations and Southern Africa.
Computer Literate (Microsoft Office: Outlook, Teams, Excel and Word)
Proven English literacy.
Working knowledge of TourPlan and WETU or similar booking/operating system.
Excellent attention to detail.
Personal or educational travel experience in the above areas advantageous.
Dynamic, detail orientated, organised and excellent communication skills.
Strong financial skills, self-starter with high integrity level and ethical conduct.
Ability to problem solve without compromising accuracy and prioritise changes.
Remain steady in busy environment and consistent with output, task driven.
A passion for wildlife and a commitment to sustainability and conservation.