Intermediate Journey Specialist

Recruiter:

Wild Dreams Hospitality

Job Ref:

WDH001362/Dom.K

Date posted:

Wednesday, October 22, 2025

Location:

Sandton, South Africa

Salary:

Monthly

SUMMARY:
Renowned Safari Portfolio is looking for an INTERMEDIATE JOURNEY SPECIALIST

POSITION INFO:
This role involves designing and delivering exceptional safari experiences by crafting personalized, high-end itineraries for clients. The position requires generating and growing sales while maintaining profitability, fostering strong relationships with agents, and ensuring outstanding customer service. Responsibilities include securing, costing, and presenting travel products efficiently while maintaining a deep knowledge of Southern and East African destinations and logistics to create seamless luxury travel experiences.

Candidate Requirements:

Matric certificate with Maths
Tertiary certificate in Travel & Tourism/Hospitality
4-5 years of senior-level experience in inbound travel
Expertise in customer relationship management and product promotion
Proficiency in Microsoft Office, email, and internet tools
Strong English literacy skills
Knowledge of TourPlan, WISH, or similar booking systems
Comprehensive understanding of Southern & East African travel products
Hands-on operational experience with incentive and specialist groups
Logistical and group management expertise
Personal and professional travel experience in Southern & East Africa
Strong problem-solving skills and ability to handle guest interactions onsite
Exceptional attention to detail
Creative, organized, and an effective communicator
Ability to work under pressure with accuracy
Strong prioritization and time management skills
Team player with cross-departmental collaboration abilities
Strong follow-up and consistency in service quality
Professional, customer-focused, and results-driven
Self-motivated with high energy levels
Passion for wildlife, sustainability, and conservation

Live out, office based role

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