Intermediate Server and Monitoring Engineer

SUMMARY:
Datacentrix is seeking an experienced Intermediate Server & Monitoring Engineer to join our IT Infrastructure team. The ideal candidate will be responsible for supporting, maintaining, and optimizing both on-premises and cloud-based server environments. The role will involve administering key platforms including Active Directory, Exchange, Office 365, VMware, Hyper-V, and ManageEngine while ensuring high availability, performance, and security of critical systems. The successful candidate will work closely with cross-functional teams to provide proactive monitoring, troubleshooting, and resolution of incidents, as well as contribute to ongoing improvements and infrastructure projects.

POSITION INFO:
Qualifications & Experience:

• Matric plus Diploma or Degree in Information Technology, Computer Science or related field
• 3–5 years of experience in server engineering and monitoring roles.
• Demonstrated experience in both on-premises and cloud-based server environments.
• Microsoft certifications (e.g., MCSA, MCSE, Microsoft 365 Certified) and/or VMware certifications (e.g., VCP) would be an advantage.
• Experience with Exchange Online migrations or hybrid environments is desirable.

• Utilize OpManager and Site 24 (or similar monitoring tools) to implement proactive system monitoring, reporting, and alerting.
• Collaborate with Technical teams responsible for managing Infrastructure assets, to Manage, monitor, and maintain to ensure optimal performance and availability, including:
• on-premises and cloud server infrastructure
• software environments including Active Directory (AD), Exchange Server, SQL Server, and Office 365
• virtualization platforms such as VMware and Hyper-V.
• network components such as LAN, WAN devices and links
• Perform regular patching, upgrades, and backups to maintain system integrity and compliance.
• Troubleshoot and resolve server, network, and application-related issues in a timely manner.
• Collaborate with security teams to implement and enforce best practices for identity and access management, data protection, and compliance.
• Provide 2nd line support for escalated incidents and service requests.
• Document infrastructure, processes, and procedures to support operational excellence.
• Participate in infrastructure projects, system migrations, and cloud initiatives to improve efficiency and scalability.

• Strong knowledge of Windows Server administration (on-prem and cloud environments).
• Hands-on experience with Active Directory, Group Policy, Exchange Server, and Office 365 administration.
• Proficiency in VMware vSphere and Microsoft Hyper-V virtualization platforms.
• Experience with Opmanager and Site 24 (or equivalent monitoring tools) for system health checks and performance monitoring.
• Understanding of network fundamentals (DNS, DHCP, TCP/IP, firewalls, etc.).
• Familiarity with backup and disaster recovery solutions.
• Strong troubleshooting and analytical skills with ability to resolve complex technical issues.
• Good communication and stakeholder management skills, with ability to interact effectively with both technical and non-technical teams.
• Ability to work independently and collaboratively in a fast-paced, service-driven environment.