Intermediate Support and Integrations engineer

Responsibilities :
Taking ownership of customer issues reported and seeing problems through to resolution.
Provide prompt and accurate feedback to customers.
Ask customers targeted questions to quickly understand the root of the problem.
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
Ensure all issues are properly logged.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Work closely with peers and management in the operations environment and cross-functionally groups.
Successful Integrations of applications in Customer Environments.
Complete projects and associated phases in time and within budget.
Interpret high level business requirements and provide technical specification documents.
Provide input into development requirements and ways of working.
Provide estimates on work to be completed.
Investigate, analyze and report customer requirements or bugs.
Create, document, and implement solution documentation.
Create and maintain technical documentation using defined technical documentation templates.
Upskilling of junior or new staff in operations team.
Perform related duties as assigned.

Skills and working experience :
A highly skilled technical professional who is trained to resolve problems quickly and assist the customer with all aspects of their service needs.
Minimum of 2 years’ mobile telecoms experience in a Support and Integration position.
Experience in integration and supporting applications and troubleshooting.
Experience with working a Telco environment.
Training skills are advantages.
Unix or Linux Skills are essential.
System administration skills are required.
Bash scripting are advantageous.
Intermediate SQL Knowledge is essential.
Knowledge of Business processes, concept