Intern - Service Desk

Recruiter:

Gijima HCM - Staffing Services

Job Ref:

JHB000131/Felic

Date posted:

Thursday, August 7, 2025

Location:

Midrand, South Africa

SUMMARY:
SERVICE DESK (ISC) INTERN
GAUTENG (Midrand)
Closing date 11 August 2025
Gijima is recruiting 3 x Service Desk interns for an Internship program.

POSITION INFO:
The criteria is as follows:-

Candidates must have completed a 3-year tertiary qualification in IT (e.g., Diploma, Degree, or relevant certificate)
A valid driver’s license will be an advantage.
Candidates must be computer literate and must be proficient in Microsoft Word, Excel, PowerPoint, Access, e-mail, internet
No criminal record
Candidates must currently be unemployed
Candidates must not be participating on another learnership or internship program
Candidates must currently not be enrolled with any other tertiary institution
Candidates must live in Gauteng (relocation is NOT an option)
Candidates must be under the age of 35 as of 31 August 2025
Candidates must be a South African Citizen – African, Coloured and Indian

COMPETENCIES/SKILLS REQUIRED:-

Basic understanding of IT concepts (Windows, Office 365, internet connectivity, email troubleshooting).
Willingness to learn IT service management and ITIL principles.
Strong communication and interpersonal skills.
Customer-focused mindset.
Problem-solving and analytical thinking.
Ability to work collaboratively in a team environment.

RESPONSIBILITIES

Log IT incidents and service requests in the ITSM system under supervision.
Assist in troubleshooting basic technical issues (e.g., password resets, software installation guidance, and connectivity problems).
Escalate unresolved issues to senior agents or second-line support.
Provide professional, courteous, and clear communication with end-users.
Keep users informed about ticket progress and expected resolution times.
Document solutions and resolutions in the knowledge base.
Assist in updating user guides and service desk FAQs.
Participate in training sessions and shadowing opportunities with senior service desk agents.
Monitor service desk queues with guidance.
Assist in preparing simple service desk performance reports.
Gain practical experience in IT service management tools (e.g., BMC Helix, Remedy, YAXXA).
Learn ITIL fundamentals and service desk processes.
Participate in mentorship sessions and skills development programmes.

Only applications sent through the website will be considered. If you have not received a response to your application by 31 August 2025, please consider your application to be unsuccessful.
ONLY CANDIDATES WHO MEET THE CRITERIA MUST APPLY.

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