Internal Account Manager – Bryanston, Johannesburg

SUMMARY:
Our client in the IT and Cyber Security Industry based in Bryanston, Johannesburg and Surrounds is currently looking to employ Internal Account Manager.

POSITION INFO:
Requirements:
Proven work experience in a similar role and industry essential.

Required Skills:

• Strong sales abilities to identify opportunities, pitch solutions and close deals, along with negotiation skills to secure favourable terms.
• Ability to analyse market trends, understand the competitive landscape and identify growth opportunities within the ICT sector.
• Solid understanding of ICT products, solutions and industry trends, including cloud computing, cybersecurity and digital transformation.
• Skills in setting strategic goals, crafting growth strategies and planning long-term client engagements.
• Excellent interpersonal skills to build and maintain relationships with clients, partners and stakeholders.
• Strong verbal and written communication skills for pitching solutions, delivering presentations and developing proposals.
• Ability to find creative solutions to client needs and adapt to fast-paced industry Changes.
• Understanding of budgeting, forecasting and revenue management to contribute to financial goals.
• Planning and development of account plans to formulate sales strategy per account, including the identification and securitisation of relationships with key contacts and stakeholders within the client base.

• Revenue Growth – Achieving or exceeding revenue targets through pro-active account management and prospecting, including cross-selling.
• Client Retention and Growth – Successfully managing existing accounts and ensuring client satisfaction and the enablement of business growth.
• Market and Competitor Analysis – Conducting regular market research and analysis to identify emerging opportunities and assess competitors.
• Strategic Partnerships (Internal and External) – Establishing and managing strategic alliances with partners and stakeholders to enhance service offerings and enable growth.
• Pipeline Management – Building and managing a robust pipeline, with timely tracking, follow-ups and conversion of leads into closed deals. Ensuring accurate forecasting.
• Proposal Development and Contract negotiation – Developing compelling proposals, managing contract negotiations and closing deals with clients in alignment with organisational goals.
• Client Satisfaction and Relationship Management – Ensuring high levels of client satisfaction through effective communication, timely service delivery and responsive support.
• Product Knowledge – staying updated and informed on all products and solutions offered.
• Team Collaboration – Working closely with Product and/or related teams to ensure alignment with clients.
• CRM System Management – Ensure that knowledge of the system and daily ticket management is strictly adhered to.