Internal Medical Devices Sales Representative & Administrator

SUMMARY:
To support the sales process from lead generation to order completion while ensuring smooth administrative operations. This role combines proactive sales support with efficient office administration, ensuring excellent customer service, operational efficiency, and regulatory compliance.

POSITION INFO:
JOB TITLE: Internal Sales Representative &Administrator
AREA: Pretoria, Gauteng
INDUSTRY: Medical Equipment / Healthcare
Salary / CTC: R 15 000 – R 25 000 (Depending on current earnings, qualifications, and experience)
Report to: Director
Type: Permanent – Full Time

Key Responsibilities:

• Sales Support & Customer Service
• Respond to incoming calls, emails, and enquiries promptly and professionally.
• Handle quote requests from the company website, emails, and walk-in clients.
• Prepare and send quotes, proposals, and sales orders (sales representatives and technical department).
• Follow up with customers on quotations, orders, and outstanding payments.
• Maintain and update the CRM database with accurate customer information.
• Assist the sales team with lead generation, follow-ups, and scheduling meetings.
• Process sales orders and ensure timely delivery of goods/services.
• Build and maintain strong customer relationships.
• Administration & Office Support
• Perform general administrative duties including filing, scanning, and correspondence.
• Prepare invoices, purchase orders, and supporting documentation.
• Manage incoming and outgoing mail.
• Assist with stock control and maintain accurate inventory records.
• Coordinate with suppliers regarding pricing, availability, and deliveries.

• Maintain organised digital and physical filing systems.
• Reporting & Coordination
• Prepare regular sales and activity reports for management.
• Track sales performance against set targets.
• Assist with marketing campaigns, promotions, and customer communications.
• Liaise between sales, warehouse, and accounts departments to ensure workflow efficiency.
• Commission Support
• Verify monthly commission sheets for accuracy.
• Calculate and process commissions for specific contractors as per set structures.

• Tertiary qualification in Sales, Business Administration, or Medical Technology (advantageous).
• Knowledge of ISO 13485 requirements is beneficial.
• Understanding of medical device terminology and industry regulations is advantageous.

• Excellent verbal and written communication.
• Strong organisational and time management abilities.
• Ability to multitask and work well under pressure.
• Good numerical skills and strong attention to detail.
• Customer-focused with a problem-solving mindset.
• Proficiency in MS Office (Word, Excel, Outlook) and CRM systems.

• 2–3 years’ experience in internal sales and administration, preferably in the medical equipment or healthcare industry.

• Accuracy in quotations and order processing.
• Sales conversion and customer satisfaction focus.
• Compliance with ISO 13485 and regulatory standards.
• Efficient coordination between sales, warehouse, and after-sales service.

• Office-based with occasional visits to healthcare facilities.
• May require handling and lifting small to medium-sized medical devices (up to 15kg).
• Must comply with SAHPRA regulations, ISO 13485 standards, POPIA requirements, and the Medical Device Code of Ethical Marketing and Business Practice.
• Participation in company training on health & safety and product knowledge.