Internal Sales

SUMMARY:
Internal Sales

POSITION INFO:
Qualifications

• Matric
• Certificate or Diploma in Accounting, Finance, Supply Chain Management, or Business Management.
• Certificate in Project Management and Planning will be an added advantage.
• Certificate in Mechanical Engineering will be an added advantage.
• Any other qualifications or skill straining and certifications will be an added advantage.

• 5 years minimum working experience within the Steel and Metal industry, or Engineering Industry.
• 5 years minimum working experience with an ERP system such as Sage, Pastel, Syspro, Oracle, SAP, Palladium etc.
• Experience with sales of valve and piping products will be an added advantage.
• Experience with valve manufacturing will be an added advantage.
• Experience with pipe fabrication will be an added advantage.
• Experience with any other Steel Manufacturing and Engineering industry will be an added
• advantage.
• Experience with Customer Relations Management (CRM)
• Must have a valid driver’s licence.
• Own reliable transport.
• Must be willing to work overtime when required
• Must be computer literate.
• Strong knowledge of MS applications such as Word and Excel.

• Manage and action all internal sales enquiries.
• Generate and issue customer quotations within specified turnaround times.
• Analyse, understand and translate sales enquiries to extract technical information to quote correct product and specifications.
• Analyse, understand and translate tender documents, specifications, processes, and scope
• requirements.
• Complete and compile all natures of tender forms and supporting documents for tender applications and bid submissions.
• Understand part numbers and model numbers to match sales enquiries to specific products according to customer requirements.
• Compile product specifications and configurations according to customer requirements.
• Estimate and calculate cost pricing, markups, and selling prices.
• Obtain product pricing and specifications from internal price lists.
• Obtain prices from suppliers for buyouts and other 3rd party products.
• Manage, maintain and communicate supplier price increases as they occur.
• Generate transaction documents on the system such as Sales Orders, Proforma Invoice, and
• Purchase Orders, for tiemous inter-company processing and invoicing.
• Generate Work Orders for internal review, approval and distribution, once Customer Orders have
• been loaded on the system.
• Open electronic and hardcopy project files and folders and transfer all relevant quotations and
• supporting documentation, once a sales quotation becomes and official customer order or project
• contract.
• Capture quotation and customer order information on Marketing Report, for easy access to
• customer quotation and order history. Manage and upkeep Marketing Report daily.
• Maintain a weekly/bi-weekly planner to work out and action daily priorities, log and track customer
• inquiries, at every stage of the sales process with prospective and/or existing clients.
• Provide accurate, detailed and timely information regarding activities and queries of sales
• representatives and all prospective and /or existing customers, weekly/bi-weekly.
• Keep regular contact and communication with the factory on production status of priority orders
• Generate monthly reports for quotation to order turnaround, sales targets, stattistics on movements of specific product categories, up-sells etc.
• Communicate effectively with transporters, logistics providers, procurement, and other
• operational stakeholders for scheduled and timeous movement of goods.
• Liaise with all relevant departments and managers regarding daily operational requirements, production status, and sales demands and targets.
• Collaborate and interact effectively with all employees in the company.
• Timeoulsy complete applications forms and documents and submit for marketing events like trade shows and expos etc.
• Complete supplier vendor application forms, and update account information on vendor portals when required.
• Manage and maintain customer relations and customer porfolios.
• Administer and issue customer applications forms for new and prospective customers.
• Telephonically assist customers with queries daily.
• Liase with customers regarding job completion dates, delivery dates, tender submissions,
• quotation progress, or any other relevant information as required.
• Write professional letters to communicate with customer on official matters.
• Manage and maintain all social media pages, website updates, calendars and notebook gestures,
• product catalogues, and all other sales and marketing materials.
• Manage and maintain documents such as invoices, delivery notes, dispatch notes, collection
• notes, waybills, transfer notes, and other related documents, to keep proper control and records.
• Timeously process and file documents on the Server and in the Project Files.
• Sort, organise, and maintain proper filing of documentation.
• Maintain general and proper housekeeping of working area.
• Ensure compliance with all company policies, processes, procedures, standards, regulations, and
• code of conduct.
• Ensure compliance with all customer standards, regulations, code of conduct, and policies.
• Carry out general admin and ad-hoc duties as required to ensure proper and efficient functionality of the Sales and Marketing department.