SUMMARY:
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POSITION INFO:
Provide an efficient and professional customer service to clients of the company, and help ensure the company successfully meets its goals and objectives.
Responsibilities:
- Ensure sales targets are met
- Develop in depth knowledge of products sold by the company
- Build customer base (source new long term customers)
- Serve all counter customers efficiently and professionally
- Adhere to company procedures for internal sales functions (K8 credit applications)
- You play an important role as guardian of the company’s image and reputation and as such you are required to ensure your presentation aligns with this image.
- Maintain the company’s desired level of confidentiality in respect of all aspects of your job, while ensuring utmost integrity and honesty in all interactions with your colleagues, management and the company’s customers and suppliers.
- Due to the nature of the company's business, the position in the company may be redefined from time to time, as may be your responsibilities.
- You may be required by management to assist in other areas of the business from time to time and in cases of emergency/urgency.
Counter Sales
- Customers at our trade counter are to be served quickly, efficiently and in a professional manner.
- You have a sales target that you are required to meet every month.
- On request, offer proficient technical advice, whether by you or the technical support person you refer.
- Your duty always is to ensure customers’ queries are answered and that all tasks are completed to the satisfaction of the customer.
- Ensure payments submitted by customers are correct as well as all administrative work.
- Adhere to all procedures and systems regarding account clearances etc. before any goods are handed over to customers.
- Offer additional products and specials after receiving the order, and offer alternate products when the exact product is not in stock.
- Commit to mastering your knowledge of the applications, features and benefits of the main products viz. cctv, access control, gate automation, electric fencing and alarm systems.
Source new customers and maintain existing ones
- Strive to increase company sales figures through sourcing new customers and maintaining strong relationships with existing customers.
- You are also required to assist management in sending out promotional literature and newsletters to the appropriate clientele.
- Advise management immediately if discounting becomes necessary, if negative feedback is received regarding our service, quality or pricing, or if customers repeatedly request an item not yet part of our product range.
Telephonic Sales
- Telephonic communication must be handled in a friendly, and business like manner
- Provide customers with prices and quotations as requested
- Respond quickly to messages received from customers and follow up to ensure customers are satisfied.
Requirements:
- Matric
- Demonstrate above average capabilities in sales and customer relations.
- Be self-motivated when seeking new sales leads.
- Become proficient on the company’s computer systems.
- Work at developing a solid foundation in technical knowledge.
- Accurately generate all the necessary administration.
- Develop a consistent and high standard of liaising with customers telephonically and face-to-face, and ensure a consistent standard of excellence and professionalism in all interaction with people, be they company customers, suppliers or colleagues.
Please consider your application unsuccessful should you not receive a response from our Recruitment Consultants within two weeks of applying for the position.
