Internal Sales Coordinator (Networking and CCTV Products)

SUMMARY:
Job Title: Internal Sales Coordinator
Location: Midrand
Remuneration: Salary package negotiable, aligned with experience and industry benchmark

Our client is a global leader in reliable networking devices and accessories, and an international distributor is currently looking for an Internal Sales Coordinator for their Midrand office.
Playing a key role in supporting the company’s sales operations by managing order processing, maintaining accurate data, and ensuring efficient communication between internal departments.

This role requires strong attention to detail, excellent coordination skills, and the ability to handle multiple priorities in a fast-paced environment.

The Internal Sales Coordinator serves as a central point of contact between the sales team, finance, logistics, and product departments to ensure seamless order fulfillment, accurate, and exceptional customer service.

Required Qualification, Skills, and Experience

• Minimum: Matric/Grade 12 Certificate
• Experience with ERP or CRM Systems
• Proficiency in Microsoft Excel and other reporting tools.
• Previous experience in internal sales or sales support role within the IT, technology, or distribution sector.
• Familiarity with product model management, rebate structures, and inventory systems.
• Working knowledge of data analysis, reporting tools, and business intelligence systems.
• Experience collaborating with multinational teams or within a fast-paced corporate environment.

POSITION INFO:
Key Responsibilities
Order Processing

• Accurately receive, confirm, and process customer orders in accordance with internal procedures and timelines.
• Coordinate with internal departments (e.g. logistics, finance, product teams) to ensure seamless order fulfillment.
• Monitor and follow up on order status to ensure timely delivery and customer satisfaction.

• Calculate and verify customer rebates in accordance with the company's commercial agreements and rebate structures.
• Maintain accurate records and documentation of all rebate transactions.
• Liaise with finance and commercial teams to ensure timely and correct rebate payments or credits.

• Accurate creation of daily and weekly stock, sluggish, marketing, sales and back- order reports for company use.
• Generate customer sales reports and salesman growth reports as required, ensuring accuracy and clarity of information.

• Maintain and update the internal model name list, ensuring accurate translation between distributor model names and internal naming conventions.
• Coordinate with product and sales teams to ensure the model list remains up- to-date and reflective of current offerings.

• Maintain the customer classification list, translating distributor customer names into internal naming conventions.
• Classify customers by type and allocate each to the appropriate internal salesperson.
• Ensure consistency and accuracy in customer classification across all internal systems and reports.

• Ensure the accuracy and integrity of all maintained data across platforms, documents, and reports.

• Accurately receive, confirm and process sample requests from internal departments such as sales and technical.
• Tracking and reporting of samples sent to customers, keeping track of the responsible salesperson for timely receipt of sample returns from customers.
• Notification of overdue sample returns and following up with the responsible salesperson to have samples returned.

• Supporting the warehouse team with communication with logistics partners/forwarders as and when necessary for shipment processing and receipt scheduling.
• Communication with warehouse team regarding storage capacity and shipment receipt scheduling.

• Serve as a liaison between sales, finance, logistics, and product departments to ensure efficient workflow and information sharing.