Internal Sales Manager - Midrand (Power Tools)

SUMMARY:
Our client is seeking a driven and experienced Internal Sales Manager to lead their internal sales function and play a key role in driving revenue growth and customer satisfaction. This is a hands-on leadership position within a fast-paced, sales-driven environment. You will manage and motivate a team while actively contributing to sales performance through phone-based selling, customer engagement, and promotional campaigns. 
The role is primarily office-based and phone-focused, involving outbound sales calls, cold calling, managing incoming enquiries, supporting external sales representatives, and assisting trade and walk-in customers.

POSITION INFO:
If you are a proactive sales leader who enjoys driving performance, building strong customer relationships, and working in a dynamic wholesale trade environment, we would love to hear from you.

Duties and Responsibilities:
Ensure optimal customer service and quick turnaround time on customer queries.
Must be deeply knowledgeable across the product range to confidently provide technical support and resolve issues.
Attending to account holders and end-user enquiries.
Work closely with marketing teams to ensure all marketing material (i.e. specials, new product leaflets, notices, etc.) is sent out accurately and timeously on a weekly basis.
Schedule cold calling calendar to call customers regularly to advise on new products, back orders, promotional material or just a courtesy call.
Ensuring each team member has a customer base that he/she has to contact daily and submit a weekly call report.
Supporting the Sales Representatives and their customers on orders, back-orders and delivery.
Ensuring all orders are processed timeously and accurately.
Managing demonstrations done by the Internal Sales team, managing schedules and ensuring all team members are equipped with knowledge and have the tools necessary for demonstrations.
Staff management (annual leave, overtime, discipline, performance, interviews, training and development, incentives).
Compile and submit a monthly report to the Board of Directors.
Compile sales initiatives and set targets for the internal sales team, and ensure all targets are met.

Qualifications - Knowledge – Experience:
Matric / Grade 12.
5 Years Internal Sales experience.
Management experience an advantage.
Power tool and accessories knowledge essential.
Internal Sales & Warehouse processes.
MS Office and report writing.
Proficient driving experience with a valid driver's license.

Demonstrated ability to lead, motivate, and develop a team.
Results-driven with a strong focus on achieving and exceeding targets.
Excellent communication and negotiation skills.
Highly organised with strong attention to detail.
Confident handling trade customers and supporting retail partners.
Resilient, energetic, and positive attitude.