Internal Sales Representative

SUMMARY:
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POSITION INFO:

Job Purpose:

To manage and grow relationships with existing customers and generate new business by handling inbound and outbound sales activities from within the office. The Internal Sales Representative is responsible for achieving sales targets, handling customer queries, and coordinating with internal departments to ensure a high level of customer satisfaction.

Key Responsibilities:

• Respond to inbound sales inquiries via phone, email, or CRM systems.
• Make outbound calls to generate leads, follow up on quotes, and close sales.
• Maintain and grow customer accounts through regular contact and excellent service.
• Prepare and send quotations, follow up, and process orders.
• Use CRM software to track leads, opportunities, and customer interactions.
• Support external sales teams with administration and account management tasks.
• Work closely with operations, logistics, and finance to ensure smooth order fulfillment.
• Achieve monthly, quarterly, and annual sales targets.
• Maintain up-to-date knowledge of products, pricing, and promotions.
• Resolve customer complaints or issues quickly and professionally.

Key Skills & Competencies:

• Strong communication and interpersonal skills.
• Excellent telephone manner and sales techniques.
• Negotiation and persuasion abilities.
• Time management and organizational skills.
• Accuracy and attention to detail.
• Problem-solving mindset and a proactive approach.
• Ability to work under pressure and meet deadlines.
• Proficient in Microsoft Office and CRM systems (e.g., Salesforce, Intacct).

Qualifications:

• High school diploma (required); post-secondary qualification in Business, Sales, or Marketing (preferred).
• Proven experience in a sales or customer service role (1–3 years preferred).
• Knowledge of the industry or product line (industry-specific, if applicable).

Key Performance Indicators (KPIs):

• Sales revenue and margin targets.
• Customer retention and satisfaction scores.
• Number of calls made and leads generated.
• Quote-to-order conversion rate.
• CRM data accuracy and reporting quality.