Internal Sales Representative

Recruiter:

Ann Swann Personnel

Job Ref:

JHB001291/BP

Date posted:

Monday, May 23, 2022

Location:

Welkom, South Africa

Salary:

15 000.00 Monthly

JOB SUMMARY:
We are looking for an Internal Sales Representative to join our client in the engineering sector. Based in their Welkom branch, you will be working co-operatively with the External Sales teams to grow existing clients, create new customers and exceed Sales Turnover. Knowledge of Hydraulic products is essential.

JOB DESCRIPTION:

Skills Requirements:

Grade 12 (Matric)
Must be Computer Literate
Minimum 3 years of in-house training in Sales
Knowledge of Hydraulic products

Job Description and responsibilities

Receive telephonic or written quotation requests
Correctly interpret customer requests and requirements
Checking if there is a client history and understanding that history, in relation to the current request
Investigating different product options available in connection to customer requests.
Recommend alternate products based on cost, availability or specifications
Sourcing products from our database including costs and selling prices
Compose a detailed Quote for the customer either telephonically or written.
Present price, discounts (specials to specific customers), credit and terms as per our company specifics
Provide accurate information regarding the availability of in-stock items, items that need to be manufactured and information relating to shipment dates or delivery dates of out-of-stock items
Facilitating the process of orders by preparing Sales Orders
Consulting with Stores Department for the purpose of giving feedback to clients in relation to their order
Contact customers to ensure ongoing customer satisfaction and resolve any complaints
Monitor scheduled shipments to ensure timeous delivery and fill back orders as needed
Receiving and handling complaints as per our company procedure
Facilitate the return of goods as per our company policies and procedures
Liaise with Operations Director concerning all OEM’s
Educate customers on terminology, part numbers, features and product benefits in order to improve sales and customer satisfaction
Remain up to date on new products and customer preferences by attending sales meetings, in-house product training and Trade Shows
Setup and maintain customer information files (special prices, part numbers, etc.)
Identify customer satisfaction or dissatisfaction and relate information to management and external sales representatives
Manage time effectively, meet personal goals and work effectively with other team members and other departments
Communicate to Local/International Buying, unexpected increase or decrease in demand for products
Assist in scheduled physical stock counts
Create outstanding order lists
Quotations on Repair jobs

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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