SUMMARY:

Electrical Internal Sales

Purpose of the Role

POSITION INFO:
Key Responsibilities Handle incoming telephonic, email and counter enquiries for electrical products and components Prepare and follow up on quotations, converting enquiries into confirmed orders Provide technical product advice and cross\/up-selling recommendations to customers Process sales orders accurately on the ERP\/inventory system and track order status through to delivery Liaise with external sales representatives and technical staff on customer requirements Source pricing and lead times from suppliers for non-stock or specialised electrical items Maintain accurate customer and pricing records, and assist with monthly sales reporting Resolve customer queries, back orders and returns in a timely manner Build and maintain strong working relationships with existing and prospective customers Requirements & Experience Matric \/ Grade 12; a relevant electrical qualification (N-Dip, trade certificate or similar) advantageous Minimum 2-3 years' internal sales experience within an electrical, industrial or technical distribution environment Solid product knowledge of electrical components, motors, drives, switchgear or related equipment Working knowledge of an ERP\/stock management system (e.g. Syspro, Pastel, SAP) Proficient in MS Office (Word, Excel, Outlook) Valid driver's licence advantageous Skills & Competencies Strong customer service and telephonic sales manner Technical aptitude and ability to interpret customer specifications Accurate, deadline-driven and detail-orientated Good negotiation and communication skills Able to work under pressure in a fast-paced counter\/sales environment Team player with a proactive, solutions-focused approach