Internal Sales Representative (FMCG) - Hospitality

SUMMARY:
Our client, that proudly serves the hospitality industry with a comprehensive range of high-quality products is looking for an Internal Sales Representative (FMCG) to be responsible for managing customer relationships, processing orders, driving sales growth and providing excellent customer service within the FMCG sector.

The role focuses on maintaining existing customer accounts, identifying sales opportunities, coordinating with external sales teams, and ensuring efficient order fulfillment to achieve sales targets and customer satisfaction.

POSITION INFO:
In order to be considered the following is required: Matric (Grade 12) essential Diploma or Certificate in Sales, Marketing, Business Administration, or a related field is advantageous 2-5 years' experience in internal sales, telesales or customer service within the FMCG industry Experience working with retailers, wholesalers, distributors or key accounts preferred Proven track record of achieving sales targets Strong sales and negotiation skills Excellent communication and interpersonal skills Customer-focused with a proactive approach Strong administrative and organizational abilities Proficient in Microsoft Office (Excel, Word, Outlook) Experience with ERP and CRM systems Ability to multitask and work in a fast-paced environment Strong attention to detail and problem-solving skills Key Performance Indicators (KPIs): Achievement of sales targets Customer retention and satisfaction levels Order processing accuracy Response time to customer enquiries Growth in existing customer accounts Number of new sales opportunities generated Debtor management support and account compliance Duties & Responsibilities Sales & Business Development: Achieve monthly, quarterly, and annual sales targets Proactively contact customers to generate sales and promote products Identify upselling and cross-selling opportunities within existing accounts Follow up on sales leads and customer enquiries promptly Develop and maintain strong relationships with customers to encourage repeat business Assist in executing sales promotions, campaigns and product launches Customer Service: Provide professional and efficient support to customers regarding products, pricing and availability Resolve customer queries, complaints, and order issues in a timely manner Ensure high levels of customer satisfaction and retention Maintain accurate customer records and communication logs Order Management: Process customer orders accurately and efficiently Monitor order status and coordinate with logistics, warehousing and distribution teams Ensure timely delivery of products and communicate any delays to customers Manage returns, credits and claims according to company procedures Account Administration: Prepare quotations, sales reports, and customer account updates Monitor customer purchasing trends and identify growth opportunities Assist with customer account reconciliations and payment follow-ups where required Maintain accurate CRM and sales system records Market & Product Knowledge: Maintain up-to-date knowledge of company products, pricing structures and promotions Monitor competitor activities and market trends Provide feedback to management on customer needs and market opportunities Team Collaboration: Work closely with external sales representatives, customer service teams and operations departments Support key account management activities where required Participate in sales meetings, training sessions and business reviews Information displayed above not limited to advertisement. If you are interested in this role please apply for the role asap as we are reviewing CVs and will reach out to you asap if you have a good CV for the role. Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.