Internal Sales Representative (Pinetown)

SUMMARY:
Internal Sales Representative

POSITION INFO:

The Internal Sales Representative is responsible for generating sales from within the company by managing existing client accounts, following up on leads, and identifying new sales opportunities. This role involves understanding customer needs, providing excellent customer service, and ensuring that all sales activities align with the company''s objectives. The Internal Sales Representative must maintain a professional approach and ensure timely and accurate communication with both clients and internal teams. To generate internal sales and play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives.

Outputs:

Sales Generation and Follow-Up:

• Generate internal sales through proactive engagement with current and potential clients.
• Follow up with current quotes, ensuring timely responses and addressing client inquiries.
• Obtain feedback on sales analysis to improve future sales strategies.
• Ensure payment is received from first-time clients as per company policy.
• Secure purchase orders before booking jobs with operations.

Sales Approval and Quoting:

• Ensure all jobs are approved by management before quoting clients.
• Prepare and provide accurate quotes to clients in a timely manner.
• Follow up with clients for payment and report any non-payments to management after 30 days.

Sales Reporting and Documentation:

• Submit daily call sheets to management, detailing sales activities, and progress.
• Ensure all documentation is ready for operations to invoice within the 48-hour cut-off period.

Lead Management:

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Understand customer needs and requirements to provide tailored sales solutions.
• Route qualified opportunities to the appropriate sales executives for further development and closure.

Sales Targets and Performance:

• Close sales and achieve quarterly quotas, with targets set by management
• Research accounts to identify key players and generate interest in the company’s services.
• Proficiency in using CRM software and other sales tools.

Customer Relationship Management:

• Maintain and expand the database of prospects within the assigned territory.
• Build and maintain strong, long-lasting customer relationships.
• Provide exceptional customer service and ensure customer satisfaction.

Skills:

• Strong understanding of sales performance metrics and the ability to forecast sales.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in using software and other sales tools.
• Ability to evaluate customer needs and build productive relationships.
• Self-motivated with a results-driven approach.

Personal Attributes:

• Goal-oriented with a strong desire to achieve sales targets and quotas.
• Proactive, innovative, and capable of developing “out-of-the-box” sales strategies.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Professional demeanour and strong work ethic.
• Ability to work independently and as part of a team.

Working Conditions:

• This position requires regular travel within the assigned territory to meet with clients and attend industry events.
• Must be able to work flexible hours, including evenings and weekends, to meet client needs and sales targets.