Internal Sales Representative Welkom Freestate

Internal Sales Consultant (Welkom, FreeState)  

We are looking for a Internal Sales Representative (Experience in Hydraulics required)  

Salary:R10 000 - R15 000 basic per month

• An Internal Sales Representative position requires the selling of products to existing and potential customers from within a sales office.
• An Internal Sales Representative will work co-operatively with External Sales to grow existing customers, create new customers and meet or exceed Sales Turnover.

Skills Requirements:

• Grade 12 (Matric)
• Must be Computer Literate
• Minimum 3 years in-house training in Sales
• Knowledge of Hydraulic products

Job Description and responsibilities

• Receive telephonic or written quotation requests
• Correctly interpret customer requests and requirements
• Checking if there is a client history and understanding that history, in relation to the current request
• Investigating different product options available in connection to customer requests
• Recommend alternate products based on cost, availability or specifications
• Sourcing products from our data base including costs and selling prices
• Compose a detailed Quote for customer either telephonically or written.
• Present price, discounts (specials to specific customers), credit and terms as per our company specifics
• Provide accurate information regarding availability of in-stock items, items that need to be manufactured and information relating to shipment dates or delivery dates of out-of-stock items
• Facilitating the process of an order by preparing a Sales Order
• Consulting with Stores Department for the purpose of giving feedback to clients in relation to their order
• Contact customers to ensure ongoing customer satisfaction and resolve any complaints
• Monitor scheduled shipments to ensure timeous delivery and fill back orders as
  needed
• Receiving and handling complaints as per our company procedure
• Facilitate the return of goods as per our company policies and procedures
• Liaise with Operations Director concerning all OEM’s
• Educate customers on terminology, part numbers, features and product benefits in order to improve sales and customer satisfaction
• Remain up to date on new products and customer preferences by attending sales meetings, in-house product training and Trade Shows
• Setup and maintain customer information files (special prices, part numbers, etc.)
• Identify customer satisfaction or dissatisfaction and relate information to management and external sales representatives
• Manage time effectively, meet personal goals and work effectively with other team members and other departments
• Communicate to Local/International Buying, unexpected increase or decrease in demand for products
• Assist in scheduled physical stock counts
• Create outstanding orders list
• Quotations on Repair jobs