Internal Sales Supervisor | Industrial Manufacturing

SUMMARY:
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POSITION INFO:
Who Are We We are a company specialising in environmental and sustainability solutions, helping businesses measure and reduce their environmental impact while supporting a more sustainable future. Who Are We Looking For We are looking for an organised, hands-on Internal Sales Supervisor with strong coordination and customer service skills. The ideal candidate will have experience overseeing internal sales operations, managing customer orders from placement through to delivery and supporting a team of Internal Sales Administrators. They should be a strong communicator who can work closely with external sales teams, ensure smooth day-to-day operations and maintain excellent customer relationships. What Will You Do Internal Sales Prepare monthly expected sales reports Prepare monthly Cost of Sales reports Manage actions COD and lost order reports Compile and maintain customer order tracking system Maintain and update costing sheets Review and proof-check quotations and sales orders prepared by Internal Sales Administrator Implement, maintain and supervise internal sales procedures Facilitate monthly meetings between Internal and External Sales teams Facilitate daily Production and Sales meetings Follow up on customer orders, enquiries and feedback to ensure exceptional customer service Supervise, support and monitor the performance of the Internal Sales team Assist with the preparation of annual budgets Assist auditors with annual audit requirements Identify opportunities to improve internal sales processes, team performance and customer satisfaction General Perform any other reasonable ad hoc duties as required by Management Attend off-site sales meetings, conferences and events, including travel when required Ensure adherence to company policies, procedures and standards Identify opportunities to improve internal sales processes and operational efficiency Promote effective communication and teamwork between departments What Do You Need Matric with Mathematics (not Mathematical Literacy) 2–5 years’ experience in internal sales or a similar role Degree\/Diploma\/Tertiary education in Sales and Marketing ERP system experience is required; Syspro experience will be an advantage Proficiency in Microsoft Office, particularly Excel and Word Excellent verbal and written communication skills Strong organisational skills, attention to detail and customer service orientation Knowledge of Incoterms will be an advantage Reliable transport