International System Install Coordinator (Relocation - Netherlands)

 

Recruiter:

Sci Tech Placements

Job Ref:

JHB000560/MR

Date posted:

Tuesday, May 17, 2022

Location:

Europe, United States

Salary:

Euros neg


JOB SUMMARY:
We have an exciting opportunity for an International System Install Coordinator, based in the Netherlands (relocation offer)

JOB DESCRIPTION:

Objective:
To coordinate the installation of all types of lithographic systems in a continuously changing market, on time with quality exceeding customers’ expectation.

Job Description
  • Prepare the installation in the factory and be up to date about latest developments, chase quality issues in our factory and prepare the transfer of the system to the field;
  • Coordinate the installation of machines at customers in Japan, China, Taiwan and America. Travelling up to 60%;
  • Responsible for escalations, progress and dealing with the customers;
  • Report on & drive progress of the installation and focus on cycle time, budget and assuring quality;
  • Develop and adjust daily plans and anticipate on progress and issues encountered, plan and prioritize;
  • Ensure proper shift transfer; actual status, progress, escalation;
  • Manage technical support; ensure clear description of the problems for 2nd/3rd line support, challenge action plans and choices received from support parties;
  • Manage escalations on site; represent the factory at the customer site and local office;
  • Identify and address resource/help requests;
  • Communicate with different stakeholders inside and outside departments’
  • Act as the link between the customer site and client headquarter;
  • Continuous improvement and follow up on quality issues occurred during installations

Requirements
  • Bachelor or Master degree in electronics, mechatronics, physics or mechanics.
  • Experience in project management; escalation management; and progress reporting
  • Dealing with customers; Field operations; International organization; and Process improvement projects;
  • English professional proficiency;
  • Leading a team of highly educated Install-engineers (in shifts);
  • MS Project and MS Office (Excel, PowerPoint).

Salary in Euros (negotiable); EU visa arrangement

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