Internship - Service Desk Coordinator - Pietermaritzburg

SUMMARY:
ISC SERVICE DESK CO-ORDINATOR INTERN
PIETERMARTIZBURG
Application closing date:  29 August 2025

Gijima is recruiting 1 x Service Desk Co-ordinator Intern in Pietermaritzburg.   The intern will assist in managing and coordinating IT services to ensure efficient and timely resolution of user issues.  The intern will be responsible for receiving, logging, and prioritizing support requests, assigning them to the appropriate technical staff, keeping users informed of progress, and escalating issues when necessary.   CANDIDATE MUST LIVE IN PIETERMARITZBURG.

POSITION INFO:
The criteria is as follows:-

• Candidates must have completed a 3 year Degree, National Diploma, Diploma in Information Technology (NQF Level 6)
• Clear credit (ITC) and no criminal record
• Candidates must currently be unemployed
• Candidates must not be participating on another learnership or internship program
• Candidates must currently NOT be enrolled at any tertiary institution
• Candidates must have effective communication in written and verbal English
• Candidates must live in the Pietermaritzburg area – RELOCATION IS NOT AN OPTION
• Candidates must be under the age of 35 as of 1 August 2025
• Candidates must be a South African Citizen - African, Coloured and Indian can apply

• Receive, document, and categorize incoming service requests from users through various channels – email, phone calls
• Evaluate the urgency and complexity of requests and assign them to the most suitable technical team members or escalates them to higher-level support.
• Serve as the single point of contact for users, providing status updates, informing them of resolution timelines, and managing expectations
• Track emerging incident trends, identify recurring problems, and alert management to potential widespread issues
• Monitor the service desk's performance against service level agreements (SLAs) and generate reports on key metrics and user satisfaction
• Provide first-level technical support to end-users, particularly when service desk volumes are high
• Work with other support teams and third-party suppliers to ensure timely and effective issue resolution