The Claims and Legal Manager is responsible for the effective management of the company’s claims processes, while supporting legal, compliance, and regulatory functions. The role ensures accurate policy response decisions, efficient claims handling, and adherence to all applicable insurance and compliance requirements.
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Manage the end-to-end claims process from notification to finalisation
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Receive, assess, register, and administer claims in line with policy terms and procedures
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Ensure all required claims documentation and information is obtained and accurately recorded
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Upload and maintain all claims documentation and correspondence on internal systems
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Liaise with brokers, loss adjusters, attorneys, co-insurers, and lead offices
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Appoint and manage loss adjusters on lead claims
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Assess third-party invoices for accuracy prior to processing
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Make informed policy response decisions
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Set and manage claims reserves and report large losses to the CEO and reinsurers
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Assist with claims and invoice payments, including system loading and online banking
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Ensure claims statuses are up to date and close inactive claims
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Attend and contribute to bi-monthly claims meetings
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Attend claim site visits when required
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Assist with claims statistics and reporting
