Jotform Developer & Administrator

SUMMARY:
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POSITION INFO:
The Jotform Developer & Administrator will be responsible for developing, administering and continuously improving Jotform forms and digital workflows across the organisation.This role is ideal for someone with basic practical Jotform experience who enjoys technology, process improvement and finding practical ways to simplify administrative processes.This is a hands-on opportunity for someone who is eager to develop their Jotform expertise and grow within a digital process and systems environment. Jotform Development Create, edit and maintain Jotform forms. Develop forms based on business requirements and existing business processes. Configure conditional logic to create dynamic and user-friendly forms. Set up required fields, validations and calculations where applicable. Configure automated emails and notifications. Assist with developing approval processes and digital workflows. Test forms before implementation. Troubleshoot basic form and workflow issues. Make amendments, updates and enhancements to existing forms. Ensure consistency across forms in terms of layout, terminology and functionality. Workflow & Process Development Assist with converting manual processes into digital Jotform workflows. Review existing processes and identify opportunities for automation. Work with stakeholders to understand their information and process requirements. Recommend improvements to existing forms and workflows. Identify opportunities to reduce unnecessary emails, paperwork and manual spreadsheet capturing. Develop practical digital solutions that make processes easier for employees and managers. Proactively identify repetitive administrative tasks that could be automated. Stay up to date with new Jotform features and functionality. Experiment with new platform capabilities and identify potential business applications. Build knowledge of Jotform best practices and digital workflow solutions. Jotform Administration Maintain the organisation's Jotform forms, folders and digital environment. Keep the Jotform environment organised and up to date. Assist with managing form access and user permissions. Maintain naming conventions and version control. Archive obsolete forms and workflows. Monitor forms and workflows to ensure they remain functional. Maintain basic documentation relating to forms, workflows and processes. Data & Reporting Monitor Jotform submissions for completeness and accuracy. Extract and organise submission data. Assist with preparing basic reports and dashboards where required. Identify and escalate data quality issues. Support HR and management with information generated through Jotform. Assist with maintaining accurate and reliable digital records. User Support Assist employees and managers with Jotform-related queries. Provide guidance to users on completing digital forms. Investigate and resolve basic user issues. Assist users with understanding Jotform processes and workflows. Escalate complex technical issues when required. Support end-user testing of new forms and functionality. Gather user feedback and assist with implementing improvements. Requirements Grade 12 \/ National Senior Certificate. Diploma or certificate in Information Technology, Information Systems, Software\/Web Development, Business Process Management or a related field would be advantageous. Experience 1–2 years' experience in form development, workflow development, digital process automation, systems administration or a similar environment would be advantageous. Basic practical experience using Jotform is required. Experience with another low-code\/no-code form or workflow platform may also be considered. Exposure to digital process automation or business process improvement would be advantageous. The successful candidate should have a working understanding of: Jotform form development. Conditional logic. Field validation. Calculations. Workflow configuration. Automated notifications. Form testing. Basic troubleshooting. Access permissions. Data extraction. Basic reporting. Microsoft Office, particularly Excel. Key Competencies Jotform form design and development Workflow and process automation Business requirements analysis Conditional logic, validation and calculations Technical troubleshooting Platform administration Access control and permissions Version management Data quality and extraction Basic reporting Process documentation Continuous improvement