Junior Branch Manager

• Branch Operations Management
  
  
  • Oversee daily branch operations including collections, deliveries, and express parcel distribution.
  
  
  • Manage express airfreight and locker deliveries.
  
  
  • Implement and maintain OTIF performance standards and KPIs.
  
  
  • Ensure proper use of technology systems (TMS, SWAD, scanning & dimensioning).
  
  
  

• People Leadership
  
  
  • Lead and motivate a team of ±10 staff.
  
  
  • Manage owner drivers, contract drivers, and 3rd party agents.
  
  
  • Conduct performance reviews and training.
  
  
  • Enforce HR and safety compliance.
  
  
  

• Customer Service & Relationship Management
  
  
  • Maintain strong client relationships.
  
  
  • Act as escalation point for service issues.
  
  
  • Identify opportunities to improve service delivery.
  
  
  

• Financial & Commercial Accountability
  
  
  • Monitor branch budget, costs, and revenue targets.
  
  
  • Manage expenses and optimize route efficiency.
  
  
  • Support local business development and client retention.
  
  
  

• Compliance & Risk Management
  
  
  • Ensure compliance with courier regulations and airfreight security.
  
  
  • Implement security measures for parcel loss/theft prevention.
  
  
  • Manage audits, incidents, and corrective actions.
  
  
  

Required Skills & Competencies

• Strong leadership and people management abilities.

• Excellent communication and conflict resolution skills.

• Knowledge of courier and logistics industry (last mile, airfreight, lockers).

• Analytical with KPI interpretation skills.

• Proficiency in logistics systems (TMS/Ship Logic).

Qualifications & Experience

• Diploma in Logistics, Supply Chain, or Business Management (preferred).

• 3-5 years’ experience in courier/logistics/express parcel industry.

• Experience managing teams and external contractors.

• Exposure to airfreight and last mile delivery.

• Valid driver’s license required.