Junior CRM Executive

SUMMARY:
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POSITION INFO:
WHO ARE WE: We are a fast-growing global organisation operating across multiple international markets. Our culture is fast-paced, collaborative and commercially focused, with a strong emphasis on innovation, performance and measurable growth. WHO ARE WE LOOKING FOR: We are looking for a detail-oriented CRM Campaign Developer responsible for building and executing email and SMS campaigns. This role is ideal for someone who is highly organised, accurate, comfortable managing repetitive tasks and enjoys working with CRM systems and data. WHAT WILL YOU DO: Campaign Delivery Manage campaign briefs, timelines, assets, approvals and segmentation. Build, test and deploy email and SMS campaigns using Microsoft Dynamics 365 and OpenApply. Create and maintain audience segments, distribution lists and email templates. Ensure campaigns are responsive, accessible and error-free. Testing & Optimisation Conduct pre-launch testing across devices, browsers and email clients. Plan and analyse A\/B tests across content, subject lines, CTAs, send times and audiences. Use campaign results to recommend improvements. Forms & Data Management Build and maintain lead capture forms. Manage data imports, exports, marketing lists and suppression lists. Support data cleansing, deduplication and CRM data quality. Maintain accurate contact records and consent preferences. Reporting & Analysis Produce campaign performance reports and track key metrics. Analyse engagement, conversions and campaign trends. Provide insights and recommendations for improvement. Quality & Team Support Review campaigns for accuracy, including content, links, personalisation, tracking and audience selection. Maintain campaign documentation and follow QA processes. Manage multiple campaigns and deadlines effectively. Communicate proactively with stakeholders and support wider CRM activities. WHAT DO YOU NEED: Experience with CRM and email marketing platforms such as Microsoft Dynamics 365, Salesforce, Ometria, HubSpot or similar. Hands-on experience building and deploying email campaigns. Strong attention to detail and analytical skills. Basic HTML knowledge for email creation and troubleshooting. Experience with marketing automation or customer journey platforms. Understanding of UTM tracking, campaign attribution and reporting. Experience with forms, lead capture and CRM data management. Understanding of data quality and consent management. Ability to learn new systems quickly and work independently.