Junior IT Systems Support Technician

SUMMARY:
Our client, a Proudly South African, longstanding distributor, seeks your IT systems support experience to be part of the team responsible for supporting the business server environments.

POSITION INFO:
Minimum Requirements (Experience and Knowledge):

• Windows 2000/XP/2003 administration.
• Sound working knowledge of MS Windows 2000/XP/2003 operating systems.
• Advanced working knowledge of Microsoft Office.
• Must have a valid drivers license.
• Knowledge of the functionality/modules in Axapta, an added advantage.
• Monitor Anti-virus and related Security (SentinelOne) experience preferred.
• ERP system and data integration solutions (Dynamics AX) experience preferred.
• POS experience, an added advantage.
• Server Hardware and related software.
• IP Telephony.
• Servers Raid Storage - SAN.
• VMWARE.
• Microsoft Active Directory.
• Mail - Exchange Server 2003, 2008.
• Local Area Networking and Wide Area Networking.
• Networking Security and policies.
• DNS, DHCP, ISA Server.
• UPS & Generator.
• Cisco Routers, Switches, Wireless, VLAN.
• Monitoring of Telecommunications, Bandwidth utilisation.

• Learn the business operations and understand how all the systems interact with the databases.
• Assist in the maintenance of current databases, balancing checks and month-end procedures.
• Roll out new databases.
• Clearly document the resolution of all issues.
• Recreate the issue, or provide guidance, to the Development team for further analysis.
• Effectively communicate with various staff levels at the client site to understand and resolve issues.
• Test any applicable coding changes.
• Work on own assignments and follow through to completion.
• Operate within the terms of the Service Level/Maintenance Agreement that exists between the client and its customers.
• Assist Data Analyst with various data and reporting requirements.
• Promptly communicate project status and issues to the Manager.
• Handle multiple issues and the dynamics of reprioritisation due to evolving production critical issues.
• Provide training to business users relating to new functionality and/or features.
• Maintain new Legacy Database in terms of:
  • Performance
  • Archiving
  • Capacity planning
  • Integrity
  • Security

• An avid appetite to achieve optimal performance in all aspects of the IT core responsibilities.
• Pro-active approach to maintenance and administration.
• Numerical skills.
• Excellent computer literacy skills.
• Administrative skills and abilities.
• Excellent communication skills.
• Ability to follow specified procedures in the completion of their duties.
• Trustworthy; reliable; good team player with great interpersonal / social skills.
• Use initiative to solve various problems.
• Team player with a positive and friendly disposition and a hands-on leader.
• Ability to work under pressure.