Junior Operations Manager, Cpt

Recruiter:

Status Staffing

Job Ref:

PC001092/MEH

Date posted:

Friday, June 17, 2022

Location:

Century City, South Africa

Salary:

Monthly

JOB SUMMARY:
Our client is a business run by family values and is passionate about delivering customer-centric products and services that help their clients build enduring relationships. They are looking for an immediately available Junior Operations Manager to supervise day-to-day operations for a team of consultants in a call centre environment.

JOB DESCRIPTION:

A RECENT PROFESSIONAL PROFILE PHOTO MUST ACCOMPANY YOUR APPLICATION

EMPLOYMENT TYPE : PERMANENT
SECTOR : CALL CENTRE
START DATE : A.S.A.P / IMMEDIATE

DUTIES:

Manage team’s day-to-day operations
Meet and exceed all campaign targets per SLA
Ensure all Industrial Relations activities are managed in conjunction with HR
Ensure productivity, scheduling, absenteeism and data are managed effectively within agreed parameters
Ensure QA and compliance scores
Develop, coach and mentor Team Leaders
Ensure consistent communication takes place across team
Project / ad-hoc Senior Ops Manager tasks

REQUIREMENTS:

5 years’ experience in an outsourcing contact centre operations role (BPO)
Multifaceted knowledge of business and reporting teams
Client satisfaction (CSAT) experience
Time management skills
Leadership skills
Able to work night shifts
Build + maintain quality performance
Review & set organizational / productivity objectives

HOURS:

24/7 rotational shifts (includes P/H and week-ends)

Should you meet all the requirements, apply on our website at

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