Junior Operations Manager, Cpt

 

Recruiter:

Status Staffing

Job Ref:

PC001092/MEH

Date posted:

Friday, June 17, 2022

Location:

Century City, South Africa

Salary:

Monthly


JOB SUMMARY:
Our client is a business run by family values and is passionate about delivering customer-centric products and services that help their clients build enduring relationships.  They are looking for an immediately available Junior Operations Manager to supervise day-to-day operations for a team of consultants in a call centre environment.

JOB DESCRIPTION:

A RECENT PROFESSIONAL PROFILE PHOTO MUST ACCOMPANY YOUR APPLICATION

EMPLOYMENT TYPE : PERMANENT
SECTOR : CALL CENTRE
START DATE : A.S.A.P / IMMEDIATE

DUTIES:
  • Manage team’s day-to-day operations
  • Meet and exceed all campaign targets per SLA
  • Ensure all Industrial Relations activities are managed in conjunction with HR
  • Ensure productivity, scheduling, absenteeism and data are managed effectively within agreed parameters
  • Ensure QA and compliance scores
  • Develop, coach and mentor Team Leaders
  • Ensure consistent communication takes place across team
  • Project / ad-hoc Senior Ops Manager tasks
REQUIREMENTS:
  • 5 years’ experience in an outsourcing contact centre operations role (BPO)
  • Multifaceted knowledge of business and reporting teams
  • Client satisfaction (CSAT) experience
  • Time management skills
  • Leadership skills
  • Able to work night shifts
  • Build + maintain quality performance
  • Review & set organizational / productivity objectives
HOURS:
  • 24/7 rotational shifts (includes P/H and week-ends)
Should you meet all the requirements, apply on our website at

 

 

Similar jobs you might be interested in:

Senior IT Infrastructure Engineer
Location: Cape Town
Salary: Market Related Monthly
Job Description:The Senior IT Infrastructure Engineer is responsible for the setup, configuration, support, andmaintenance of our client’s hybrid infrastructure environment, which includes on-premises and cloudbased servers, storage, and network switches. The role ensures optimal performance, security, andavailability of infrastructure services and supports continuous improvement through upg...
Today


Head of People & Culture
Location: Bantry Bay
Salary: Market related
Hotel's people strategy, recruitment frameworks, employee relations, IR
3 days ago


Accounts Payable Manager
Location: Cape Town
Salary: 800 000 Annually
Join a fast-scaling, globally focused fintech where finance and procurement are being built for scale. This role suits a hands-on Accounts Payable / Procurement leader who’s comfortable operating in ambiguity, executing at speed, and designing automated, efficient processes from the ground up. If you enjoy bringing structure to complex environments without slowing growth, this role offers re...
7 days ago


Junior Dispatch Manager
Location: Villiersdorp
Salary:
8 days ago


Junior Farm Manager
Location: Paarl
Salary: Market Related
A well-established premium table grape farm is seeking a junior Farm manager to be responsible for overseeing all aspects of farm operations, including crop management, staff supervision, infrastructure and equipment maintenance, and compliance with safety and security standards.
10 days ago


Account Manager / Pod Manager
Location: Cape Town
Salary: Market Related
A company based in Cape Town is looking for an Account manager /  Pod manager (Performance Media) to join their team.Note: this is a hybrid role.
10 days ago


Media Operations Manager
Location: Cape Town
Salary:
A company based in Cape Town is looking for a Media operations manager to join their team.
10 days ago


Junior Accountant – Head Office
Location: Cape Town
Salary: 15000
We are seeking a motivated and detail-oriented junior Accountant to join the Head Office / Group Finance Team of a leading sporting and outdoor goods retail company. This is an exciting opportunity to grow your career while supporting the financial management of our head office operations.
11 days ago


Accounts Payable Manager
Location: Cape Town
Salary: 800 000 Annually
Join a fast-growing global tech business where you’ll take ownership of procurement and accounts payable from start to finish. Operating at the crossroads of finance, operations, and vendor management, this role offers a mix of day-to-day execution and meaningful process enhancement. The ideal candidate is commercially savvy, highly organised, and passionate about creating smart, scalable pr...
11 days ago


Sous Chef (Production)
Location: Woodstock
Salary: Salary negotiable depending on experience
Sous Chef role supporting high-volume ice cream production and operational standards.
15 days ago


Create a free job alert for Junior Operations Manager, Cpt in Century City

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions