Junior Service Desk Technician

Recruiter:

Sandi Crowther Recruitment

Job Ref:

DUR003616/LC

Date posted:

Thursday, May 14, 2026

Location:

Durban, South Africa

Salary:

10 000 Monthly

SUMMARY:
Morningside, Durban. Opportunity exists with a dynamic and growing IT company for a Junior Service Desk Technician with 1–2 years’ IT support or service desk experience. Previous MSP (Managed Services Provider) experience is highly advantageous.

POSITION INFO:

This customer-facing role forms part of a busy Managed Services environment and is ideal for a motivated technical support professional looking to grow their career in IT infrastructure and support. The successful candidate will be involved in daily ticket management, Microsoft 365 support, workstation troubleshooting, and structured escalation processes.

Key Responsibilities:

Manage daily service desk activities and ticket queues
Log, track, update, and follow up on IT service requests
Provide Microsoft 365 user support
Troubleshoot Windows workstations, peripherals, and general end-user issues
Assist with server-related tasks, networking, and backup systems
Provide support exposure to 3CX, Mimecast, and email / security platforms
Maintain accurate IT documentation and perform general IT administration
Escalate complex technical issues where required

Minimum Requirements:

1–2 years’ IT support or service desk experience
MSP experience strongly advantageous
Strong customer service and communication skills
Comfortable working in a ticket-based, SLA-driven environment
Matric / Grade 12
Microsoft 365 support experience
Valid South African driver’s licence and own reliable vehicle

Advantageous Certifications:

Microsoft 365 Fundamentals (MS-900)
Microsoft 365 Endpoint Administrator (MD-102)
CompTIA A+ and/or Network+

Apply:

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