Junior Third Line Analyst - Messaging

Recruiter:

Jenrecruitment

Job Ref:

CPT000115/JG

Date posted:

Friday, March 18, 2022

Location:

Capetown, South Africa

JOB SUMMARY:
Messaging support analyst specialising in messaging and collaboration technologies, supporting contracted customers.

JOB DESCRIPTION:

Supporting customers’ messaging and collaboration environments remotely from Cape Town.
Incident investigation and resolution in accordance with agreed SLAs and working within the ITIL framework.
Pro-active monitoring using, amongst others, automated tools/reports where available.
Project work for new deployments/migrations/upgrades as required.
Root-cause analysis for complex issues as per the problem management process.
Out-of-hours standby based on a 4-5 week rotation.
Ad-hoc out of hours work as required for change requests and project work.
Creating new and reviewing existing documentation on a regular basis.
Assess supported customer environments with a view to suggesting initiatives that could serve to improve the levels of support and service we provide as a team.
Mentoring and assisting team members on a regular basis.
Identifying knowledge gaps and sharing your knowledge and experiences with your colleagues.
Identify opportunities for improvement and streamline existing processes.
Excellent verbal and written (English) communication skills.
Build good relationships with our customers, Service Managers, Delivery Leadership and your colleagues.
Need someone that can maintain a good sense of humour under extreme pressure situations.

Essential Knowledge/Skills

4-5 years’ experience in the following areas:
Implementing and supporting Microsoft Exchange 2013, 2016 and Office365 (Exchange Online & Sharepoint Online).
Implementing and supporting Microsoft Teams.
Implementing and supporting Veritas Enterprise Vault archiving & journaling.
Knowledge and experience in eDiscovery.
Knowledge and experience in Modern Device Management (MDM) using Intune as a management tool to create & support policies of these devices.
Knowledge and experience using Powershell.
Awareness and working knowledge of email security and hygiene products like Symantec Mail Security for Exchange, Hybrid systems and Mimecast.
A very good understanding of Microsoft Active Directory (AD) and Certificate Management.

Desirable Knowledge/Skills
Implementing and supporting Exchange 2019, Azure Information Protection (AIP), Azure Active Directory (AAD) & Network Load Balancing.
Experienced using litigation technologies and data hosting, as well as knowledge of the General Data Protection Regulation (GDPR) or Protection of Personal Information Act (POPIA).

Essential Qualifications
Microsoft 365 Certified: Messaging Administrator Associate or Teams Administrator Associate or Microsoft certifications relating to Exchange Server 2010 / 2013 / 2016.

Desirable Qualifications
Microsoft 365 Certified: Teamwork Administrator Associate or other certification relating to Sharepoint, Mimecast or Enterprise Vault.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Senior Sofware Developer - Hybrid- Stellenbosch
Location: Capetown
Salary: R90 000 - R110 000 pm depending on experience
A well-established and growing payments and financial technology organisation is seeking an experienced Senior Software Developer to join its high-performing engineering team.
4 days ago

SLA Account Manager
Location: Cape Town
Salary: R22000
Our client, a dynamic and growing IT company based in Cape Town CBD requires a proactive, motivated SLA Account Manager to join their dynamic team. The individual will work on the IT Helpdesk as a technical agent, providing high-quality IT support as part of the helpdesk team, with occasional on-site client visits.
11 days ago

Tax Compliance Supervisor/Manager
Location: Cape Town
Salary:
2 days ago

Junior Sous Chef
Location: Cape Town
Salary:
23 days ago

Junior Conveyancing Secretary - Transfers
Location: Cape Town
Salary:
junior Conveyancing Secretary Transfers Based in Cape Town, TygervalleyKickstart your conveyancing career with a respected firm of attorneys, notaries and conveyancers!We’re looking for a junior Transfer Secretary to join the team and provide vital administrative and legal support in property transfers.You’ll assist in managing residential conveyancing files, liaising with clients...
46 days ago

Junior Cybersecurity Engineer â Network Security (Firewalls)
Location: Cape Town
Salary:
We are seeking a motivated junior Cybersecurity Engineer – Network Security (Firewalls) to join our growing security team. This is an excellent opportunity for someone with foundational cybersecurity experience who is eager to develop their skills in a real-world, client-focused environment.In this role, you will act as a dedicated engineer supporting a specific client, working closely ...
7 days ago

Compliance Supervisor
Location: Stellenbosch
Salary:
The Compliance Supervisor supports the Quality Manager by overseeing quality control, compliance, and audit activities, ensuring adherence to certification standards, effective document control, and supplier compliance.
8 days ago

Compliance Supervisor
Location: Stellenbosch
Salary:
An established organisation is seeking a detail-oriented and proactive Compliance Supervisor to support the Quality Manager in maintaining and improving quality, compliance, and audit systems. The role focuses on quality control, customer complaints management, document control, supplier compliance, and internal and external audits.This position is ideal for a compliance or quality professional wi...
8 days ago

Senior Java Developer
Location: Stellenbosch
Salary: Annually
The Senior Java Developer must have 8 years' experience in Java SE and Java EE and will be responsible for developing and designing payment systems.
8 days ago

Senior Financial Accountant
Location: Cape Town
Salary: 600 000 Annually
A great opportunity in fintech is available for a Senior Financial accountant. Do you want to make an impact, drive change and make a valuable contribution? I want to hear from you today. This is an amazing opportunity for someone that is a newly qualified CA(SA)!
11 days ago

Junior Third Line Analyst - Messaging

Similar jobs you might be interested in:

Create a free job alert for Junior Third Line Analyst - Messaging in Capetown