KEY ACCOUNTS EXECUTIVE

SUMMARY:
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POSITION INFO:

We are looking for a vibrant, dynamic, and energetic person with a passion for customer service to assist us with building world-class customer relationships with our existing and prospective customers.

Responsibilities:

• The most important function of the customer service consultant will be to delight our customers with first call resolution support and assistance, whilst maintaining excellent relationships.
• Accurately logging calls with detailed information on our customer business system.
• Applying effective customer care principles to all calls.
• Provide effective assistance & training to customer users on the EasyDebit system.
• Represent the customer to the rest of the business by becoming the customer’s advocate.
• Effectively communicate both orally and written.
• Ensure escalations processes are enforced and maintained effectively.
• Being proactive with own development and company knowledge using available learning resources daily.
• Retain ownership of and manage customer queries within appropriate turnaround times.
• Providing administrative support to the business development executives, and dealing with internal & external customers on any business-related queries.
• Being able to up & cross-sell company services and products to customers.

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Requirements:

• Grade 12, a certificate or diploma in customer care or CRM systems would be advantageous.
• 2 years of Customer Service Experience.
• A high level of numeracy and computer literacy skills in MS Office (advanced Excel).
• Own/Reliable transport and being able to travel from time to time.
• Ability to converse in multiple languages.

NB! This job is now closed. You can apply for other jobs by uploading your CV.