Key Account Manager

SUMMARY:
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POSITION INFO:

Key Account Manager (Account Management | Customer Success | Revenue Expansion)

Location: Office-based with periodic merchant visits - East London, Mthata and Queenstown 
Employment Type: Permanent | On-site

Turn relationships into revenue. Data into decisions. Merchants into long-term partners.

This is a strategic, consultative commercial role for someone who loves building relationships, analysing performance, and growing accounts over time.

As a Key Account Manager, you’ll act as trusted advisor to an established merchant base, helping clients unlock the full value of an integrated fintech platform spanning payments, capital, software and VAS.

Think Customer Success meets Commercial Account Management.

What you’ll be doing

• Drive revenue growth through structured upsell and cross-sell strategies
• Analyse merchant data to identify opportunities and churn risks
• Proactively retain and reactivate merchants
• Build strong relationships via regular check-ins, education sessions and tailored support
• Maintain CRM discipline and performance reporting
• Collaborate with Growth Executives and internal teams to align growth strategy

What you bring

• 3+ years’ experience in Account Management, Customer Success or Commercial Sales
• Strong analytical mindset and CRM proficiency
• Fintech / financial services / merchant services experience (advantage)
• Matric (tertiary qualification in Business / Commerce / Marketing advantageous)
• Excellent communication and relationship-building skills
• Driver’s licence and own vehicle

Success looks like

• Revenue growth across your merchant portfolio
• Increased product penetration
• Reduced churn
• High client engagement
• Clean CRM reporting

You’ll thrive here if you are

• Commercially sharp
• Consultative by nature
• Relationship-driven
• Data-led
• Comfortable owning outcomes