Key Account Manager - Communication and Surveillance Solutions Equipment

SUMMARY:
A premium communication and surveillance supplier of solutions equipment requires the above to maintain and grow relationships with key clients and play a pivotal role in achieving sales targets and ensuring customer satisfaction.

POSITION INFO:
Minimum requirements for the role:

• A bachelor's degree in business administration, marketing, or a related field is essential for this role.
• Proven experience in sales, key account management, or relevant customer relationship management roles.
• Previous experience having worked in a similar or related industry or market in which the company operates is preferred.
• Must be familiar with CRM software and other relevant sales tools.
• Strong business acumen and financial understanding.
• Strong sales and account management skills, with a proven track record of successfully managing key accounts and achieving revenue targets.
• Excellent communication and interpersonal skills to effectively engage with clients, understand their needs, and build long-term relationships.
• Strategic thinking and problem-solving abilities to identify client challenges, propose innovative solutions, and drive business growth.
• Strong negotiation and influencing skills to navigate complex client relationships and achieve mutually beneficial outcomes.
• Analytical mindset with the ability to interpret data, extract insights, and make data-driven decisions.
• Exceptional organizational and time management skills to effectively prioritize tasks, manage multiple projects, and meet deadlines.
• Previous sales experience working within the ICT industry.

• Maintaining and growing relationships with key clients and play a pivotal role in achieving sales targets and ensuring customer satisfaction.
• Building and maintaining strong relationships with key clients, serving as their primary point of contact for all business-related matters.
• Developing and implementing strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities.
• Conducting regular business reviews with clients to assess their needs, address concerns, and provide solutions that meet their objectives.
• Collaborating with cross-functional teams, such as sales, marketing, and customer support, to ensure seamless delivery of products/services and exceptional customer experience.
• Identifying upselling and cross-selling opportunities within existing accounts to maximize revenue generation.
• Staying updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities.
• Preparing and presenting reports on account performance, sales forecasts, and market insights to internal stakeholders.
• Managing contract negotiations, renewals, and pricing discussions in collaboration with the sales team.
• Providing exceptional customer service by promptly addressing customer inquiries, resolving issues, and coordinating with internal teams to deliver timely solutions.
• Collaborating with product development teams to provide feedback and insights from clients, contributing to the development of new products/services.