Key Account Manager (Retail)

Recruiter:

Southey Contracting

Job Ref:

3555191228

Date posted:

Thursday, October 9, 2025

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:

Purpose of the Role

The Key Account Manager (KAM) will be responsible for managing a portfolio of national and international retail and wholesale clients. This role focuses on building long-term relationships, maximising sales opportunities, driving brand visibility, and ensuring excellent execution of standards across partner channels.

Key Responsibilities

Account Management & Sales Growth

Manage and grow a portfolio of key retail, corporate, and wholesale accounts
Develop and implement tailored business plans for each key account to meet revenue targets and business objectives
Identify growth opportunities within existing accounts and seek new key customer partnerships
Negotiate trading terms, pricing, product assortment, and promotions with accounts in line with company strategy

Relationship Building

Build strong, trusted relationships with buyers, planners, and procurement teams
Act as the primary point of contact between and key clients
Conduct regular client meetings, business reviews, and store visits where applicable

Forecasting & Reporting

Provide accurate sales forecasts and collaborate with internal teams (planning, supply chain, finance) to ensure optimal stock availability
Monitor and analyse account performance, sales data, and market trends
Prepare and present regular reports on key account activity and performance

Cross-Functional Collaboration

Work closely with Marketing to ensure brand consistency in trade marketing and promotional campaigns
Liaise with Product Development to ensure account needs and market trends are fed into product strategies
Coordinate with Logistics and Customer Service to ensure smooth order fulfilment and issue resolution

Retail Execution

Ensure the brand is represented accurately and consistently across all key account touchpoints (in-store, online, catalogue, etc.)
Drive merchandising and promotional execution through partner stores in collaboration with the Visual Merchandising team

Requirements

Bachelor’s degree in Business, Sales, Marketing, or related field
Minimum 5 years’ experience in key account management or B2B sales, preferably in premium/luxury retail, lifestyle, or FMCG sectors
Proven ability to manage large retail accounts and meet sales targets
Strong negotiation, presentation, and interpersonal skills
Analytical and data-driven, with strong Excel and reporting skills
Experience with CRM and ERP systems (e.g., Sage, Syspro, or similar)
Ability to travel locally and internationally if required
A passion for design, creativity, and premium products is advantageous

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