Key Accounts Manager

SUMMARY:
Take the first step in exploring new career opportunities today.

POSITION INFO:
Our client is on the lookout for a hardworking Key Accounts Manager to join their team close to the Cape Town International Airport.

Duties:

• Monitor service levels, volumes, payment cycles, credit notes, and write-offs.
• Ensure accurate data integrity and timely estimate submissions.
• Track lost business, red accounts, and log call plans on MS Dynamics.
• Coordinate training, rate negotiations, action plans, and customer surveys.
• Ensure compliance with client SOPs, safety requirements, and internal reporting systems.
• Support tender processes and ad hoc reporting for management.
• Uphold professional conduct in line with company standards.
• Manage a portfolio of clients across all lifecycle stages
• Maintain executive sponsor relationships and client engagement.
• Oversee account openings, updates, and ensure all client documentation is current.
• Handle contract negotiations and risk mitigation.
• Present and implement new products, strategies, and continuous improvement initiatives.
• Respond to client queries and manage SLAs through regular reporting and reviews.
• Identify growth opportunities and maintain account plans for top clients.
• Compile and present business, performance, and management reports.

• Completed B.com degree (logistics) and postgraduate degree
• Minimum 8+ years in freight forwarding
• Customer facing role experience
• Advanced Excel skills
• MS Dynamics experience
• Logistics/ Freight industry experience