Key Accounts Manager - Facilities

SUMMARY:
Accountable for overall portfolio operational performances of Soft Services and Technical Operations (70/30 split)
Provide general guidance and support to the management team, business development, operations and profitability of the portfolio through ensuring the best possible business performance, contract compliance and delivery while overseeing the management of a large number of cleaning personnel and contractors on customer sites.
Ensure strategic client retention solutions and integrate these with sales, business development and service excellence. Fostering a client centric culture that focuses on company core values.

POSITION INFO:
Portfolio Operational Performances
 
General

• Accountable for overall Soft Services operations relating to project delivery performances and ensure that;
• all aspects of the required services are being delivered according to customers’ satisfaction and contract requirements.
• there are sufficient trained and vetted staff working at all times to meet customer and contract requirements.
• Evaluate, assess and develop plans to drive business values and propose approach to culture, behaviours and relationships.
• Attend monthly meetings
• Mentor and provide guidance to behavioural competencies, fostering a culture of teamwork and continuous improvement.

• Soft Services operations performances scores including SLAs in place and compliant
• Reporting on all current and planned processes, timelines, values.

• Prepare, check and sign off SLAs and ensure that;
  • these are in line with tender and main contract. SLA in place and
  • compliant according to Quality Management System (QMS) requirements.
• Ensure compliance with company agreed Levels of Authority (LOA)
• Ensure all aspects of Soft Services operations regulation, policies and procedures, occupational health and safety (OHS

• Accountable for business operations financial Gross Profit and Net Profit outputs.

• Regular client engagement.
• Develop client retention

• Ensure business growth and increased profitability projects.
• Take a proactive approach to identifying new business opportunities.
• Nurture and support business development client introductions and proposals.
• Attend and present presentations.
• Participate in industry events and forums
• Give guidance to marketing teams and support to Marketing teams to allow them to develop marketing concepts

• Ensure compliance to statutory requirements in soft services.
• Ensure all staff maintain confidentiality of privileged information relating to Company and Client
• Ensure staff adherence to the client house rules
• Ensure all staff understand the need to identify potential problems before they occur so that risk-handling activities may be planned and invoked
• Prepare Monthly risk registers as part of reporting

• Ensure compliance to all Health and Safety Standards.
• Ensuring all operating activities and equipment are safety compliant at all times.
• Ensure all teams are trained to meet with compliance
• Ensure all risk assessments and safe methods of work are fit for purpose and in place
• Risk assessments of new tasks and communicate effectively with OHS to ensure safety and compliance

• Ensure statutory regulatory requirements; Soft Services operations responsibility for implementation and ensure compliance.
• Policy implementation; ensure Implementation of policies communicated from QMS Department

• Grade 12
• Qualification- Business Management, Facilities Management or a related field of study
• At least 8 years’ experience working in a similar operational management role, ideally within the cleaning industry
• Good knowledge of soft services and technical skills in a Property and Facilities Management environment
• Good understanding of legislation and legal requirements of corporate operations
• General business acumen, and good understanding of corporate governance requirements and applications
• Profit driven
• Sound knowledge of generating, maintaining, and managing contracts and SLA’s
• Experience in drafting business plans and marketing plans
• Good financial experience in generating budgets, financials including P&L and income statements
• Experienced in generating KPI’s and delivering on them
• Good understanding of corporate structuring, grading and staff deployment skills
• Understanding of Employment Equity and Labour Relations
• Understanding of financial accounting and billing systems and structures
• Understanding of IT and operational IT requirements
• Must have practical experience in the above qualification
• Experience in managing Contracts.
• Contract such as GCC, NEC, JBCC are advantages.
• Knowledge of hard and soft services would be advantageous
• Advanced MS Office and presentation skills

NB! This job is now closed. You can apply for other jobs by uploading your CV.