L2 IT Support Engineer

Recruiter:

Network Recruitment

Job Ref:

BIT005514/Ally

Date posted:

Tuesday, February 24, 2026

Location:

Johannesburg, South Africa

SUMMARY:
Do you excel at restoring order when systems fail, navigating complex technical issues with calm confidence, and ensuring users experience seamless IT service? A prominent organisation is strengthening its support function and is searching for an L2 Engineer who thrives in fast-paced environments, enjoys solving multifaceted problems, and can elevate the stability of enterprise technology. If you are the type who brings clarity, accuracy, and initiative to every ticket, you’ll feel right at home here.

POSITION INFO:
ð About This Role:
You’ll be part of an energetic IT operations team responsible for supporting essential business systems and handling escalations that require deeper technical insight. This role blends hands-on troubleshooting, systems administration, service delivery, and ongoing improvements to the IT environment. You’ll operate within Microsoft ecosystems, engage with cloud-driven technologies, and follow ITIL-aligned processes that shape reliable IT service across the organisation.

ð§° Key Duties & Daily Impact:

Resolve second-line incidents across desktops, servers, applications, and network layers
Support core network infrastructure, including VLANs, routers, switches, and VPNs
Conduct routine system updates, patching, preventative maintenance, and monitoring
Apply ITIL methodologies across incidents, problems, changes, and service requests
Collaborate closely with L1 analysts and escalate effectively to senior technical teams

ð¯ Your Expertise:

3–5 years of hands-on L2 support experience in a corporate environment
Microsoft certifications (Microsoft 365, Azure Fundamentals/Administrator, or equivalent)
Strong grasp of Windows operating systems, AD, DNS, DHCP, Exchange, and GPO
Experience with cloud-enabled environments (Microsoft 365, Azure, and hybrid setups)
Solid understanding of networking basics and troubleshooting (TCP/IP, routing, and wireless)
Exposure to ITIL principles with practical application in daily support

For more exciting IT vacancies, please visit:

I also specialise in recruiting in the following:

Full Stack, Backend & Senior Engineering Roles
Python, Java, PHP & .NET Development
DevOps, Cloud & Infrastructure Engineering
Data Engineering, Analytics & Architecture
Product, Platform & Enterprise Technology Roles

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

For more information, contact:
Ally-Jane Volmink
Specialist Recruitment Consultant
Connect with me on LinkedIn!

Similar jobs you might be interested in:

L2 Engineer X 2
Location: Sunninghill
Salary:
Our Client is seeking a l2 it support engineer to join their company in Gauteng.
26 days ago

Senior L2 Infrastructure Engineer
Location: Johannesburg
Salary:
Our client in the Telecoms sector is seeking a Senior l2 Infrastructure engineer on a contract duration of 5 months. The Senior l2 Infrastructure engineer is responsible for managing, maintaining, and optimizing the organization’s it infrastructure platforms including servers, networks, storage, and cloud environments. The role ensures high availability, reliability, and performance of...
26 days ago

Business Analyst (IT) – SAP
Location: Midrand, Gauteng
Salary: R790 - 850 PA
Business Analyst (it) – SAP
Today

IT Applications & Project Lead
Location: Johannesburg
Salary:
MTS’s client in the Logistics sector is looking for an it Applications & Project Lead that will be responsible for managing, implementing, and supporting various Business Line Applications/ Software Systems. The role involves overseeing day-to-day issues, continuous improvement projects, and training end-users. A background in the Freight and Logistics sector would be beneficial particul...
Today

Financial Manager
Location: Johannesburg
Salary:
Are you a dynamic CA(SA) ready to take the next step in your career within a high-performing financial services environment?A leading financial services powerhouse based in Sandton is looking for a driven and commercially minded Finance Manager to join their team. This is an exciting opportunity to work in a fast-paced, innovative environment where your impact will be visible and valued.
Today

HR and Payroll Generalist
Location: Johannesburg
Salary:
Be the driving force behind people, payroll, and compliance.
Today

Cost Accountant
Location: Johannesburg
Salary: 500 000 Annually
Are you a detail-oriented finance professional with a passion for cost analysis and reporting?
Today

Group Accountant
Location: Johannesburg
Salary: 900 000 Annually
Shape the financial direction of a dynamic, multi-entity business.
Today

Salesforce Administrator
Location: Johannesburg
Salary:
An exciting opportunity for a Salesforce Administrator to take ownership of a businessâcritical Salesforce environment, focusing on user adoption, platform optimisation, and continuous improvement
Today

Salesforce Developer
Location: Johannesburg
Salary:
Calling Junior Salesforce Developers
Today