L2 IT Support Engineer

Recruiter:

Network Recruitment

Job Ref:

BIT005514/Ally

Date posted:

Tuesday, February 24, 2026

Location:

Johannesburg, South Africa

SUMMARY:
L2 IT Support Engineer – Johannesburg
Do you excel at restoring order when systems fail, navigating complex technical issues with calm confidence, and ensuring users experience seamless IT service? A prominent organisation is strengthening its support function and is searching for an L2 Engineer who thrives in fast-paced environments, enjoys solving multifaceted problems, and can elevate the stability of enterprise technology. If you are the type who brings clarity, accuracy, and initiative to every ticket — you’ll feel right at home here.

POSITION INFO:
ðAbout This Role
You’ll be part of an energetic IT operations team responsible for supporting essential business systems and handling escalations that require deeper technical insight. This role blends hands-on troubleshooting, systems administration, service delivery, and ongoing improvements to the IT environment. You’ll operate within Microsoft ecosystems, engage with cloud-driven technologies, and follow ITIL-aligned processes that shape reliable IT service across the organisation.

ð§° Key Duties & Daily Impact

Resolve second-line incidents across desktops, servers, applications, and network layers
Support core network infrastructure including VLANs, routers, switches, and VPNs
Conduct routine system updates, patching, preventative maintenance, and monitoring
Apply ITIL methodologies across incidents, problems, changes, and service requests
Collaborate closely with L1 analysts and escalate effectively to senior technical teams

ð¯ Your Expertise

3–5 years of hands-on L2 support experience in a corporate environment
Microsoft certifications (Microsoft 365, Azure Fundamentals/Administrator, or equivalent)
Strong grasp of Windows operating systems, AD, DNS, DHCP, Exchange, and GPO
Experience with cloud-enabled environments (Microsoft 365, Azure, hybrid setups)
Solid understanding of networking basics and troubleshooting (TCP/IP, routing, wireless)
Exposure to ITIL principles with practical application in daily support

For more exciting IT vacancies, please visit:

I also specialise in recruiting in the following:

Full Stack, Backend & Senior Engineering Roles
Python, Java, PHP & .NET Development
DevOps, Cloud & Infrastructure Engineering
Data Engineering, Analytics & Architecture
Product, Platform & Enterprise Technology Roles

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

For more information, contact:
Ally-Jane Volmink
Specialist Recruitment Consultant
Connect with me on LinkedIn!

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