L3 Service Desk Network and Security Engineer

Recruiter:

Six Sense Consulting

Job Ref:

JHB000940/MS

Date posted:

Thursday, June 2, 2022

Location:

Johannesburg, South Africa

Salary:

Annually

JOB SUMMARY:
A well-established business is seeking L3 Service Desk Network and Security Engineer.
The primary objective of a L3 Network and Security Engineer is to ultimately provide escalated support as well as provide proactive administration on all company network and security offerings .

JOB DESCRIPTION:

QUALIFICATIONS:

Own Vehicle and driver’s license
Minimum CCNP
Minimum Fortigate NSE4
Minimum 5 years working in an IT Service Desk environment
Minimum 5 years working on Fortinet Products – EMS and Fortigate

DUTIES AND RESPONSIBILITIES:

The primary role is to provide advanced networking and firewall support to all SLA clients
Identify and provide proactive client management strategies, processes, and procedures
Provide 3rd line VOIP and Wi-Fi administration and support.
Provide 3rd line Mimecast support
Provide trend analysis on IT issues and create remediation plans
Provide 3rd line support on the SLA client monitoring solution
A good understanding on Active Directory, O365 Exchange, Intune, and Azure
Periodic maintenance on all Network and Security offering across all SLA clients
Technical Lead on all internal and client networking and security projects
Contribute to identifying growth opportunities and initiatives
Design, document, implement, manage, and report on processes, procedures, and policies
Provide a mentor role to all L1 and L2 support tier staff

Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful.
However, please keep a lookout on our website, for available positions which may be inline with your career aspirations.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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L3 Service Desk Network and Security Engineer

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