Service Desk Coordinator

Recruiter:

Network Recruitment

Job Ref:

ITE007589/Nto

Date posted:

Tuesday, April 14, 2026

Location:

Johannesburg, South Africa

SUMMARY:
Seeking a Service Desk Coordinator within IT service management as a defined by the ITIL. The main function will be to support the IT infrastructure in the RUN and/or Build team at a Technician-level.

POSITION INFO:
Key Responsibilities:

Support hardware and software transition planning (BUILD domain).
Provide IT support and service desk functions for end users (RUN domain).
Ensure the continuity of daily operations, including support for PCs, thin clients, mobile devices, printers, scanners, and other user equipment.
Deliver ITIL-aligned MIS support, including ticketing, troubleshooting, log analysis, and reporting.
Manage IT hardware resources, including inventory, asset tracking, and capacity planning.
Execute tasks and initiatives assigned to the RUN or BUILD teams.
Enforce SkyNet security, licensing, and compliance policies.
Support site visits for implementation, projects, or training when required.
Assist with system administration, including upgrades, installations, deployments, and network/printer support.
Contribute to project planning, including documentation, testing, training, and scheduling.
Prioritise and sequence projects based on business and operational needs.
Submit monthly reports on project progress, challenges, and planned activities.
Adhere to all health & safety, quality, and regulatory requirements.
Participate in IMS improvement programs and assessments.

Job Experience and Skills Required:

Min 5 years of relevant experience in IT
Degree / Diploma in Information Technology or Computer Science
Working knowledge of IT service desk ticketing systems
Basic administration of Microsoft Identity Manager
Basic administration and skills in Microsoft operating systems and Office 365
Proficient in PC hardware, software and printer troubleshooting

Apply now!

For more exciting IT vacancies, please visit:

I also specialise in recruiting in the following:
Data Engineer
Software developer
Data Analyst
Infrastructure
Architecture
... and more!

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

For more information, contact:
Ntokozo Soko
Specialist Recruitment Consultant
Connect with me on LinkedIn!

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