LCL Export Agent

SUMMARY:
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POSITION INFO:

ESSENTIAL FUNCTIONS:

• Operate and execute the LCL hub and LCL Ocean network—including load planning and optimization—within the defined geographical regions.
• Monitor export shipment accuracy by maintaining a 98% compliance rate with routing guides and country requirements.
• Coordinate with CFS to ensure all consolidation containers are loaded within 24 hours of arrival, maximizing operational efficiency.
• Ensure service and quality provided to the company's branches and agents consistently meet the company's standards, as measured by monthly service KPIs.
• Identify and implement cost-saving measures (e.g., optimizing own consolidations or co-loading) to achieve cost efficiency benchmarks set by management.
• Work with the LCL Hub Manager to achieve “Operational Excellence,” measured by on-time departures and customer satisfaction scores, within the assigned regions.
• Arrange exportation and re-exportation of LCL shipments from company branches to final destinations, ensuring 100% adherence to routing guide, sailing schedules, and country-specific requirements.
• Manage general administrative functions, including:
  • Monitor carrier and vendor performance, including subcontractor warehouse acting as CFS, focusing on transit times, document accuracy, and timely invoicing (target: invoices processed within 48 hours of receipt).
  • Complete file reconciliation with zero discrepancies for all closed shipments.
  • Maintain accurate tracking and tracing records in the designated system, ensuring status updates are entered within 12 hours of shipment milestones.
  • Follow all country-specific rules and regulations, such as FMC and AMS compliance, with periodic audits for accuracy.
  • Ensure C1 data is correctly added for shipments from company agents.

RESPONSIBILITIES:

• Ensure local and trans-shipment cargo moves as booked, with a target of 99% on-time movement.
• Coordinate loading of all consolidation containers with CFS, ensuring all loads are completed within agreed timeframes.
• Keep sailing schedules current and communicate changes to all relevant parties within 24 hours.
• Always follow the global routing guide and carrier policy.
• Perform any other duties as required, supporting the continuous improvement of the LCL export process

EDUCATION AND EXPERIENCE:

• Minimum 3 years of overall industry experience, with at least 1 year of experience handling LCL shipments
• Solid understanding of NVOCC LCL business, including documentary requirements, CFS operations, and ground transportation
• Prior experience with a global LCL carrier or forwarding/logistics company

Please consider your application unsuccessful should you not receive a response within 2 weeks of applying.