LEARNING AND DEVELOPMENT MANAGER

SUMMARY:
This role is responsible for building a high performance learning culture.

POSITION INFO:

Our client with a national footprint within the financial sector seeks the duties of a highly skilled Learning and Development Manager.

• Key Responsibilities

  Learning Strategy & Leadership

  • Develop and execute the organisation’s L&D strategy aligned with business goals and regulatory requirements.
  • Lead the design and delivery of learning programmes that support onboarding, product mastery, compliance, leadership development, and continuous professional development (CPD).
  • Partner with senior leaders to identify capability gaps and future skills needs.
  • Promote a culture of learning, innovation, and professional growth across the organisation.

  Training Design & Delivery

  • Design and implement blended learning solutions (e‑learning, classroom, virtual, micro‑learning, coaching).
  • Develop training content for financial products, systems, sales processes, customer service, and regulatory compliance.
  • Facilitate training sessions for employees, advisers, and management teams.
  • Ensure learning materials are accurate, engaging, and aligned with industry standards.

  Regulatory & Compliance Training

  • Oversee mandatory compliance training (FAIS, FICA, POPIA, TCF, AML, etc.).
  • Ensure all training programmes meet regulatory requirements and accreditation standards.
  • Maintain accurate training records for audits, regulatory inspections, and internal governance.
  • Manage CPD programmes and ensure advisers meet annual accreditation requirements.

  Performance & Capability Development

  • Conduct skills assessments and training needs analyses across departments.
  • Implement development pathways for advisers, managers, and high‑potential employees.
  • Support succession planning through targeted development programmes.
  • Evaluate training effectiveness and implement continuous improvement initiatives.

  Learning Systems & Technology

  • Manage the Learning Management System (LMS) and ensure optimal utilisation.
  • Track learning progress, completion rates, and performance metrics.
  • Introduce innovative learning technologies and methodologies to enhance engagement.

  Stakeholder & Vendor Management

  • Collaborate with HR, Compliance, Sales, and Product teams to align learning initiatives.
  • Manage relationships with external training providers, accreditation bodies, and consultants.
  • Oversee training budgets and ensure cost‑effective delivery.

  Qualifications & Experience

  • Bachelor’s degree in Human Resources, Education, Organisational Development, or related field.
  • Minimum 5–8 years’ experience in L&D, with at least 3 years in a managerial role.
  • Experience within the financial services or insurance industry is essential.
  • Strong understanding of FAIS, CPD requirements, and regulatory training frameworks.
  • Proven experience in instructional design, facilitation, and learning technology.
  • Certification in L&D, coaching, or organisational development is advantageous.

  Key Competencies

  • Strong leadership and stakeholder‑management skills.
  • Excellent facilitation, communication, and presentation abilities.
  • Strategic thinker with strong analytical and problem‑solving skills.
  • Ability to design engaging, modern learning experiences.
  • High attention to detail and strong organisational skills.
  • Passion for people development and continuous learning.

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