Laboratory Sales Manager

SUMMARY:
Well known medical company is looking for a Laboratory Sales Manager to join their team in JHB North.

POSITION INFO:
Areas of Responsibility

Product strategy & vision
Compliance & regulatory requirements
Customer & market focus
Cross-function collaboration
Product lifecycle management
Product performance monitoring
Financial & business outcomes
Launch strategy
Risk management & issue resolution
Training & support

Product strategy & vision

Develop and execute the product strategy for laboratory instruments, devices and technologies
Define and maintain a product roadmap in alignment with market needs and corporate objectives
Conduct market research to identify customer needs, industry trends, and competitive landscape.

Compliance & regulatory requirements

Ensure that the product meets relevant regulatory standards
Work closely with regulatory affairs teams to navigate product certifications, quality control processes, and compliance with medical device regulations
Maintain awareness of healthcare standards and guidelines to ensure the product adheres to safety, efficacy, and quality requirements

Customer & market focus

Assist Sales and Application Specialists to network & develop relationships with new customers and to manage existing customers
Build strong relationships with key customers, including laboratory professionals, scientists, and laboratory managers, to understand their needs and gather feedback
Attend all applicable National & International Congresses

Cross-functional collaboration

Partner with sales, marketing, and service teams to ensure that product messaging, training, and support are aligned with customer expectations and product capabilities
Support Admin staff to ensure stock rotation
Assisting the Tenders & Quotes department with all queries on specifications

Product lifecycle management
Oversee the product lifecycle from start to finish and post-launch updates, ensuring the product stays competitive and addresses emerging technological and customer needs
Control stock levels

Product performance monitoring

Use performance feedback and analytics to drive product iterations and updates, ensuring continued product relevance
and improvement
Address any post-launch issues related to product quality or usability, coordinating with customer support teams for resolution

Financial & business outcomes
Oversee the product’s financial performance, ensuring it meets profitability targets while maintaining competitive pricing within the healthcare market
Assisting Sales team in achieving budgets by driving sales

Launch strategy
Collaborate with the marketing and sales teams to develop product launch strategies, including go-to-market
campaigns, product training, and customer support
Support sales efforts with product knowledge and materials, ensuring sales teams are equipped to sell the product
effectively

Risk management & issue resolution
Proactively address challenges related to customer adoption, ensuring smooth transitions during product implementation and training
Ensure product upgrades and improvements are well-managed and communicated to existing customers.

Training & support
Ensure that the Sales and Application Specialists receive adequate training and support for the correct use of the products as well as in the latest products and product differentiators

Experience required
Gr 12 is a minimum requirement.
Tertiary qualification is advantageous.
3 - 5 years’ experience in similar position
Previous management experience would be advantageous
Clinical & product knowledge beneficial
Valid Driver’s license with reliable vehicle
Proficiency in MS Office.
Must be available to travel both nationally & internationally as and when required

Qualifications
A Grade 12 (matric) or equal qualification is a minimum requirement;
Tertiary qualification in related field advantageous

Requirements
Management of a sales funnel mandatory
Strong IT knowledge and experience will be advantageous
Experience with tenders will be beneficial
A valid driver’s license with own reliable transport is a pre-requisite
Must be available to travel both nationally & internationally as and when required