Lead Specialist: Client and Adviser Experience/UX Design

Recruiter:

Talent Guru

Job Ref:

TS001

Date posted:

Monday, July 19, 2021

Location:

Johannesburg, South Africa

Salary:

Negotiable

SUMMARY:
We have an exciting opportunity with our client in the Insurance Sector who is looking for a Lead Specialist to lead the design efforts in developing exceptional client and adviser experiences through cross functional collaboration and agile delivery methods.

POSITION INFO:

Duties:

Work with product leads to design and develop client and FA experience strategies.
Be responsible for helping to ensure a compelling and cohesive end-to-end experience across key touch points and interactions
Lead fast-paced design brainstorming and ideation sessions with cross-functional teams that result in CX/FX design innovations for propositions
Work on highly complex problems with diverse scope, researching and/or designing new solutions to experience challenges.
Make experience design recommendations grounded in data and insights based on research results, field research, usability sessions, internal and external stakeholder feedback.
Develop high level and/or detailed wireframes, mockups, and prototypes to effectively communicate interaction and design concepts.
Drive designs through the Agile development process to ensure that the design vision is fully executed to meet customer needs.
Compare and contrast various design solutions, taking technical and resource constraints into account.
Be a part of an active and supportive User Experience Design community within the organization and profession.

Qualification

Bachelors degree in design or related field
Some formal design thinking training/accreditation will be highly advantageous

Experience

5 years + experience as a designer or within the field of UX/CX design
Experience in an agile work environment that emphasise cross functional teams.
A high degree of creativity, empathy, passion, and problem-solving ability.
Experience solving complex communication problems and designing world-class experiences for mid to large-scale clients.
Excellent communication skills (story-telling, visualization) and the ability to get buy-in on those ideas within a large organization.
Proven ability to support design teams and lead a project from concept to completion.
Experience in using data (both quantitative and qualitative) analysis techniques to inform design.

Knowledge

Applied knowledge of the financial services/insurance industry and relevant legislation and regulations
Advanced knowledge in user-centered design principles, visual design, user behaviour, and interactions.
Advanced knowledge in all areas of user experience design (information architecture, interaction design, visual design, prototype engineering, content, user experience).

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