Lead System Support Specialist - Cape Town

SUMMARY:
Seeking a Systems support or Application Specialist. Your role will focus on the Application administration, support, System administration, and UAT for JDA/Bamboo Rose and you will also be responsible for Executing SQL Queries.

POSITION INFO:

JOB Role

• Attend to system user queries
• Assist with fault findings
• Interaction with other IT departments for any new requirements
• Assist with technical specs and information gathering
• Interact with 3^rd party IT system vendors
• Absorb and analyze information and help the team make better decisions
• Keep your team focused and provide mentorship.

 Responsibilities

Structuring of system strategy such as the development of systems requirements through the design, prototyping, testing, training, defining, and implementation of procedures for support of practical business solutions:

• Assist the Business analysts with the capabilities of the SAP System when required.
• Generated knowledge about he current business process, design current business flows, study current business processes and its complication, and getting through with current business setup.
• Identify the use cases and transform them into logical and technical views.
• Ensure that the users agree and sign-off the suggested solutions.
• Maintain the task management systems (EPM and remedy).
• Do accurate time keeping of the time spent on changes.
• Track and manage the teams performance.
• Manage business expectations and the delivery of incidents, work requests and change requests.  

Customizing the respective business area and making sure the system reacts in the manner according to the constraints of the request.

• Design and implement technological business solutions.
• Prepare test scripts and execute testing of the configures scenarios.
• Do testing of customisations and developed programs.
• Maintain the task management systems (EPM and Remedy).
• Do accurate time keeping of time spent on changes.  

To provide support to the members of the team as well as users of the SAP system.

• Assist the business users when necessary .
• Assist the business analysts with the capabilities of the SAP System when required.

 Requirements

• IT Degree/Diploma
• SQL Skills – essential
• Excel – Essential
• Knowledge in forecasting and Replenishment systems – Essential
• System Testing
• System support
• Technical Lead experience
• Experience in JDA (Blue Yonder) Systems and integration – preferred

NB! This job is now closed. You can apply for other jobs by uploading your CV.