Leisure Reservations Specialist - 6 month contract

SUMMARY:
Great guest experiences begin long before check-in. Are you the reservations specialist who makes them happen?

We are seeking an experienced, commercially astute and guest-focused FIT Specialist to join a prestigious hospitality establishment in the beautiful Newlands area of Cape Town.
This exciting six-month maternity leave contract is ideal for a reservations professional who thrives on delivering exceptional guest experiences, has an eye for detail and knows how to turn every booking opportunity into revenue.
If you understand that successful reservations are about more than simply filling rooms, we would love to hear from you!

Please apply here or forward your CV to ellarine@obr.co.za for consideration.

POSITION INFO:
What You'll Be Doing Managing FIT reservations with precision, professionalism and efficiency. Converting enquiries into confirmed bookings while maximising room revenue. Identifying upselling and cross-selling opportunities to enhance the guest experience. Delivering warm, personalised service from the first enquiry. Managing deposits, payment guarantees, cancellations and refunds in line with hotel policies. Maintaining accurate reservation records and ensuring booking requirements are met. Working closely with hotel departments to ensure seamless guest arrivals and experiences. Proactively identifying and resolving reservation or operational challenges. What We're Looking For Matric \/ Grade 12. At least 2 years' hotel reservations experience. Proven experience handling FIT reservations and individual guest bookings. Experience using hotel Property Management Systems, ideally Opera or Fidelio. Familiarity with OTA platforms, GDS systems and online booking engines. Good Microsoft 365 skills. Strong commercial awareness and a natural ability to upsell. Excellent communication, organisational and problem-solving skills. Meticulous attention to detail and a genuine passion for guest service. The ability to remain composed and deliver results in a busy hospitality environment. The Ideal Candidate You're organised, confident, professional and naturally service-driven. You understand room rates, booking channels and the importance of maximising revenue without compromising the guest experience. You're equally comfortable managing complex booking requirements, communicating with guests and collaborating with operational teams. Most importantly, you take pride in getting the little details right, because you know those details make all the difference. Contract Details Location: Southern Suburbs, Cape Town Contract: 6-Month Fixed-Term Maternity Leave Cover Dates: 01 December 2026 to 31 May 2027 Remuneration: Monthly Paid Ready to Make Every Reservation Count? If you have the hotel reservations experience, commercial flair and passion for hospitality we're looking for, we'd love to connect with you. Apply today and bring your expertise to a hospitality environment where exceptional guest experiences matter.