Level 2 Network Support Engineer (Microwave Transmission) - Fixed-Term-Contract

SUMMARY:
Responsible for End-to-End Management of Network Operations & Maintenance of Microwave Transmission Equipment in a Managed Services (Client) Network Operations Center (NOC) / Global Network Operations Center (GNOC)

POSITION INFO:

Main Functions:

Fault analysis and prevention, configuration, troubleshooting, performance optimization, capacity monitoring, vendor/customer liaison, and implementation of Operations & Maintenance procedures to ensure service stability, quality, and continuous improvement.

Duties and Responsibilities:

Fault Analysis and Prevention (RCA & Problem Management), Configuration, Troubleshooting, Field team Technical Support, Network performance optimization (Stability & Quality) - element upgrades on Huawei, Ericsson, AVIAT and ZTE equipment.

Microwave commissioning, remote assistance for installation, hardware replacements, software upgrade.

Measure, trace and analyze the live network behavior, coordinate and collaborate with other operators or the engineering department to ensure technical quality.

All KPIs Monitoring, Training & Development of new staff.

Laise with 3rd Party Suppliers / Vendors for resolution of the Faults / Problems needing vendor support, and with Customer regarding technical queries and reporting.

Configure and troubleshoot the QoS service, E1 routing

Perform testing all the Microwave links (1+0/1+1/2+0/2+2/4+0/4+4/SD/XPIC test)

Resolve trouble tickets timeously by Applying approved solutions in line with agreed timeline to implement, and escalate complex faults to the next level of support.

Collecting PM/Utilization/link information/links capacity reports, adding and removing all type of NE’s on the server.

Develop, and ensure implementation of Operations and Maintenance (O&M) Procedures, monitoring Coordination with internal Processes.

Define & prepare Backup plan to prevent downtime.

Circuit group management / links creation management and modifications.

Review all identified and actioned Problems and Errors to verify that all steps were completed and the objective of the process was achieved.

Identify opportunities for improvement and help to evaluate alternative solutions.

Update and maintain data used for reporting on technical and service capabilities.

Track and report recurring problems or failures and provide their associated consequences if there is a business impact to Customer, then Recommend solutions to address recurring problems or failures.

Identify root cause of Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).

Provide status report detailing the root cause and procedure for correcting recurring problems and Incidents in accordance with Customer policies.

Provide regular updates on high priority problems in timescales agreed with the business.

Report on Problem Management performance identifying action plans for outstanding problems.

Capacity monitoring reports as per the WLA definitions

Guarantee data integrity and reliability as per KPI’s and PI’s definitions

Implement and report all technical key performance indicators and performance indicators across the technical division, ensuring a common approach regarding all technical measures.

Requirements:

Degree or Diploma in Telecommunications / Computer science / Engineering

Relevant experience in Routine Maintenance of Microwave Transmission Network in a Managed Services Network Operations Center (NOC) / Global Network Operations Center (GNOC) - International work and multi project experience.

Knowledge and Experience with Network Domains: LTE, 2G, 3G & 5G

Experience in troubleshooting & configuring the following hardware products;

- Huawei (OptiX RTN - using NCE, u2000)

- Ericson (ML6655, ML6654, ML6651, ML6352, Mini link etc - using SOME, ENM)

- AVIAT

- ZTE microwave systems.

24/7 Stand-by availability for remote support.

Excellent Reporting Experience (KPI Reporting, Capacity monitoring reports, RCA Status Reports, links capacity reports, Customer progress reports).