IT, Network and Cybersecurity Support Technician

SUMMARY:
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POSITION INFO:

Our client is a fast-growing technology solutions provider that helps businesses unlock the power of data and digital infrastructure. They offer managed IT, cloud, and cybersecurity services designed to drive real results for clients across various industries. As part of their collaborative, high-performance team, you’ll be exposed to cutting-edge tools and technologies in a company that values initiative, learning, and genuine client service.

Key Responsibilities

• Provide day-to-day IT support to clients, including desktop support, application troubleshooting, and network configuration.
• Set up and maintain firewalls, routers, switches, and wireless networks.
• Support email systems, including setup and troubleshooting of email protocols (SPF, DKIM, DMARC).
• Assist with vulnerability scans and support the documentation and follow-up of findings.
• Contribute to cloud platform support (e.g., Microsoft 365), including backups, user management, and basic security settings.
• Respond to client support requests via phone, email, or chat with professionalism and a solution-focused mindset.
• Participate in client meetings and team discussions to support technical needs and deliverables.
• Maintain accurate records and documentation of IT incidents, resolutions, and project work.
• Follow company processes and policies, ensuring excellent service delivery and client satisfaction.

Requirements

• 3–5 years of general IT support experience, with strong hands-on knowledge across hardware, software, and networking.
• Proven troubleshooting skills in desktop support, networking, and basic server environments.
• Working knowledge of cybersecurity concepts (e.g., firewalls, email security, antivirus tools).
• Experience with Microsoft 365, Windows environments, and basic cloud support.
• Exposure to or interest in tools such as vulnerability scanners, backup systems, and remote monitoring tools.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks, prioritise, and work under pressure.
• Strong documentation and organisational skills.

Who You Are

• Eager to help – you enjoy solving problems and adding value.
• Go-getter – you take initiative and don’t wait to be told what to do.
• Driven – you’re committed to improving your skills and delivering great results.
• Good with people – you build trust and communicate clearly with clients and teammates.
• Team player – you thrive in a collaborative environment and want to contribute to a shared mission.

Why Apply?

• Be part of a friendly, innovative team that values personal and professional growth.
• Gain hands-on exposure to modern IT, cloud, and cybersecurity technologies.
• Clear career path into more specialised roles (cybersecurity, cloud engineering, compliance).
• Ongoing support, mentorship, and learning opportunities.