Liaison Officer

SUMMARY:
Develop strong relationship with employers, connecting with their key business executives and other relevant stakeholders.

POSITION INFO:

We encourage candidates with disabilities to apply. (Equal Employment Opportunity)

Key Performance Areas

• Build relationships with the client.
• Acting as the liaison between the client and various stakeholders
• Maintenance of existing business relationships
• Provide customer care support to companies

Key Tasks

Build relationships with the client.

• Establish and maintain a professional relationship with clients.
• Manage key client interactions focusing on driving awareness of services offered.
• Provide proactive client support ensuring retention and growth within the client.
• Meeting with clients and developing will require regular meetings either face to face or virtual.

Provide customer care support to companies.

• Ensure that customers expectations are scoped and met.
• Develop initiatives to increase customer satisfaction and retention.
• Present products and services to clients.
• Assisting with any issue an Employer may have around the membership of their employees on the cover.

Acting as the liaison between the client and various stakeholders

• Ensure that growth and financial targets are met.
• Assist with escalated issues that may arise from internal departments with the relevant clients.
• Building ongoing relationships with key stakeholders at clients

Conduct general administrative duties

• Ensure that the necessary departmental reporting is adhered to.
• Ensure that your assigned companies are fully compliant and that the required monthly premiums are paid timeously.
• Accurate reporting of client interactions and demonstrated value added needs to be shown.
• Perform any other task entrusted by Management

Other requirements

• Fluent in Afrikaans will be an advantage
• Disabled candidates are welcome to apply.

When the job will be performed

• Monday – Friday 08:00 – 17:00
• Occasional overtime and Saturdays

Where the job will be performed

• Benoni Branch

Essential Qualifications

• Matric

Essential Experience

• 1 year administrative experience

Knowledge and Skills

• Excellent customer service skills
• Good listening skills
• Good interpersonal skills
• Excellent communication skills
• Good computer skills
• Exceptional problem solving skills
• Good organisational skills

Attributes

• Self motivated

• Able to work under pressure

• Well groomed and presentable

• Work Independently

• Sense of responsibility

• Patience

• Honest, hardworking and humble

NB! This job is now closed. You can apply for other jobs by uploading your CV.